Acrobat Pro opens to completely blank window

Report · Oct 11, 2023

The initial problem was that when the user opened a PDF, Acrobat Pro showed white bars on the top, left, and right of the window, hiding all the functions, and about 15 dialogs popped up saying, "An internal error occurred."

As a result, I completely removed Adobe Acrobat, Creative Cloud, etc, and reinstalled it from scratch by downloading the Creative Cloud app at https://www.adobe.com/creativecloud/desktop-app.html.

After reinstall, any attempt to open Acrobat shows the below window, and nothing responds in the window except the close (X) button.

I've searched online for similar issues and haven't found anything that helps.

What can I do to assist the user? - nbb

Report · Oct 16, 2023

Hi Bill31480004u3ct,

Thank you for reaching out.

As you get a blank screen, ensure the application is updated to the latest version.

Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, share the Acrobat and OS version numbers.

Share the process logs for further investigation. You may use the steps suggested in the following help document: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

Let us know how it goes.

Thanks,

Meenakshi

Report · Oct 23, 2023

As directed, I removed Acrobat, cleaned with the cleaner tool, rebooted the machine, and installed Acrobat Standard freshly downloaded from Adobe.

I didn't install via DC/CC installer, but the install worked fine on my (admin) account. However, when I had the user log in and try to launch Acrobat Standard himself, it threw an error similar to the one initially described.

I've reinstalled from a freshly downloaded copy of Acrobat Standard multiple times now, and it still won't launch for the user properly.

Version 202306.20360

What part of the data in the AcroLogs folder should I provide? The data is 454 MBs, so I'm unable to upload all of it to this post.

Report · Oct 27, 2023

I have exactly the same issue as shown on the image above. I did the cleaner and reinstall (have tried previously repair deinstall and reinstall from my adobe account as well). If you try to open a hidden menu item you get "an internal error occurred" screen and the screen locks, if you acknowledge the error it just loops back to the error, you cant even shut the application from the menu bar as it deactivates this option. Had to use task manager to shut down the app. Installed app Adobe Acrobat Pro x64 ver 23.006.20360 and Windows 11 Pro 22621.2428. I also noted (not sure if related) when trying to print a PDF using Acrobat Online I just get pages of wingding fonts on the preview (and prints same).

email : martyn.compton@gmail.com

Report · Nov 13, 2023

I recreated the user's Windows profile (renamed old User folder to "user - backup", deleted user registry keys, had user log back in), and Acrobat Pro is working normally again.

Report · Jul 22, 2024

I had the same issue and spent over a week uninstalling and reinstalling and cleaning and diagnosing, etc., all to no avail. Finally I cleaned everything with the cleaner, restarted, and installed only the free adobe reader. Once it installed it opened up perfectly and within minutes it let me know I have a subscription and if I wanted to upgrade to access all of my options. After clicking yes, it upgraded and installed the necessary files within the app while it was open. It had me restart my system and everything has worked fine since then. SMH What a cluster F and a waste of time it was just to be fixed in such a simple way. Adobe needs to step up their game in regards to troubleshooting and customer support.

Report · Jul 26, 2024

This worked for me! Thank you so much—you're a lifesaver.

Report · Oct 03, 2024

Hi all,

I, too, have been battling this scourge for over a week. I use Acrobat daily to code invoices, prepare forestry maps, and do all other tasks. This bug was very, very frustrating.

I am no newbie when it comes to working on PCs, but this one had me stumped. I reinstalled, ran the two cleaner versions, and even clipped bits of the registry to no avail. Finally, I came upon this post, and voila! It worked!

What I did that worked, following JADA@TXRESTO - this is not my idea, just adding more step by step here for others.

I uninstalled Acrobat using the normal Settings>Apps>Installed apps> (three dots) uninstall (I had learned earlier that the uninstall was complete, and the cleaner program reported no further removals).
Downloaded the Adobe Reader, search or use this link:https://get.adobe.com/reader/
Install reader, which comes with an annoying McAfee install to remove later.
Click through the "new user" guide or close it.
A prompt will appear saying you have a subscription and would like to upgrade. Upgrade
My upgrade took about 15 minutes. The installer reported, "installer found issues," and then continued normally.
Editing is now enabled, and the program has been closed and reopened. It works as before. Success!

I hope this is helpful to someone else.