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araz247
araz247
Participant
June 12, 2017
Frage

Acrobat Pro prompt to create digital ID instead of being prompted to select and sign

  • June 12, 2017
  • 1 Antwort
  • 310 Ansichten

Have an issue with Acrobat Pro prompt to create digital ID instead of being prompted to select and sign each time I try signing a document through SharePoint. Documents not uploaded through SharePoint work as normal.

This is the box I get each time I try to sign a document in Sharepoint. Out a Sharepoint, I am able to sign with no issues or getting this prompt.

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1 Antwort

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
July 18, 2017

Hi araz247,

Sorry for the delay in response.

Check if you have any pending updates, to check, launch Acrobat > Help > Check for updates. Also, try repairing the application to repair  Acrobat/Reader > Help > Repair installation (Applicable to windows users only)

Also, you may try launching Reader with Admin rights. Let us know if that helps.

If you already have found a solution to this problem, please update the thread with your findings that will help others.

-Tariq Dar

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