Participant

Question

Acrobat Pro: Reading order box and tag dragging no longer visible

Forum|Forum|4 years ago
September 17, 2021
6 replies
4018 views

Since this new update, I no longer see the bounding box when using the Reading Order tool to tag content. I get the cross hairs, but when I click and drag, I cannot see where the box is and am basically guessing if I caught everything that I want and not catching that which I do not want in the box. Secondly, in the tab pane, I can no longer see where I am dragging a tag to in the tree. It becomes another guessing game if I am about to drop the tag in the correct place in the tree. Once upon a time, a line appeared so that I knew it was going to drop in the right place. Did this get turned off? Is it a glitch with the Mac OS version? I would appreciate some help with this as it is really slowing me down.

This topic has been closed for replies.

U

user4481097

Adobe Employee

Hi Aricia,

With our latest release on Sep 29. 2021, the issue reported by you of bounding box not visible on MAC while drag drop has been addressed.
If your product has not already been updated, to get the latest product update, click on the menu Help --> Check for updates in the product.
For more information about the release, please refer to the Release Notes web link.
Hope this helps in addressing the reported issue. We look forward to the continued feedback.

Thanks

Shreya

C

Cerys Marks

Participant

Hi, my Acrobat remains up to date and the box is now visible, however there is still many problems with the page ordering tool. It is still crashing when I attempt to reorder elements and also they just disappear completely.

R

RachitJain

Adobe Employee

Hi,

Hope you are doing well and sorry for the trouble. The issue is already reported to our engineering team and we are working on it. We will share the update regarding this soon.

Regards

Rachit

K

karenc62466730

Inspiring

I'm experiencing the same problems.

Mac OS 10.15.7

Adobe Acrobat Pro DC 2021.007.20091

Bevi Chagnon - PubCom.com

Legend

@karenc62466730, be sure to vote at at UserVoice https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/44183082-accessi...

This is just a user-to-user help forum and doesn't reach Adobe's ears at all.

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

K

karenc62466730

Inspiring

Thanks

Bevi Chagnon - PubCom.com

Legend

@Aricia, @lecaitlind

Please VOTE and comment about this problem at UserVoice https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/44183082-accessibility-errors-with-pdf-maker-update-sept-20

Adobe works on the voting system: the more votes a bug or feature gets, the faster it moves up in the food chain. Posting in this forum doesn't give it much traction, but UserVoice does.

And please inform your colleagues and encourage them to vote as well.

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

lecaitlind

Participant

Hey! You are not alone. I am also having the same issue. Its really freaking me out. Also when I reorder lots of elements on the reading order on certain text-heavy documents its just been crashing 24/7. Its awful. I wish I could say I have a fix. I've tried 5 different computers in the work office and its all the same.

Eric Dumas

Community Expert

Hi,

Just to track this, can you share the exact version of your operating systema nd software.

THis will help us reproducing your query.

Thanks

AriciaAuthor

Participant

Mac OS 10.15.7 Acrobat Pro DC Version 2021.007.20091

This information is from my iMac, this also happend on my Macbook Pro which should be on the same version for both as I tend to keep them both updated about the same time.

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