Skip to main content
martind4927334
martind4927334
Participant
April 18, 2017
Question

Acrobat Pro scanner not recognized

  • April 18, 2017
  • 2 replies
  • 1101 views

I recently bought a Canon MF249 multifunction printer. I installed the most recent drivers (printer and scanner). Even then, Acrobat Pro cannot recognize the new scanner. I am running under Mac OS El Capitan, V. 10.11. Acrobat is up to date.

Thank you in advance,

Martin

This topic has been closed for replies.

2 replies

risharmaAdobe
Adobe Employee
risharmaAdobe
Adobe Employee
April 21, 2017

Hi Martin,

We are sorry for the issue you are facing.

Please share some required information:

1) Acrobat DC Pro version information

2) Mode in which you are connecting the scanner i.e, via  USB or network

3) Does the scanner work with other applications

Also Please try some of these steps for troubleshooting at your end.

Troubleshooting tips for scanner issues when using Acrobat

Thanks,

Rishabh

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
April 18, 2017

Moving this discussion to the Scanning & OCR forum.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices