Acrobat Pro se cierra solo al hacer click en firmar documento

[Raquel38744984zruz]

Desde hace unos dias Acrobat Pro se cierra automaticamente cada vez que hago click en:

- Rellenar y firmar

ó

- Firmar documento

Hemos hecho una desinstalación limpia con Revo, hemos vuelto a instalar y sigue pasando.

La versión está actualizado con verión 2024.002.20933 | 64 bits.

Necesitamos ayuda.

[MeenakshiNegi]

Hi Raquel38744984zruz,

Thank you for reaching out.

The team is aware of the issue and is working on the fix. We will update you once the fix patch is available.

In the meantime, try the workaround mentioned here.

Please go to the location mentioned below and delete the following files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

Let us know if that helps.

Thanks,

Meenakshi

[MeenakshiNegi]

Hi Raquel38744984zruz,

The issue has been addressed in the latest update released today. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes.

Thanks,

Meenakshi