Acrobat Pro - Split - Output Options

[dmgrdp]

Has anyone had any luck getting the "Use bookmark names for file names" option to work in Acrobat Pro under Split - Output Options ?    It's disabled on my version of Acrobat Pro even though we have Enterprise licensing at work.

[Lisette29259427f8nk · Accepted solution]

Hi Amal. I am not on Windows 11. My employer is still running Windows 10. We have Adobe Pro version 2023.003.20244. The previous version I was using was Abobe Pro 2017 Version but my company switched to the Abode Create Cloud and now I am not able to split like I used it.

Thank you.

Lisette Gil

[P.I removed by Moderator]

[try67]

Yes, it works fine. What version of Acrobat are you using, exactly? And are you sure your file actually has bookmarks?

[dmgrdp]

I found the answer by changing my search string slightly.

https://community.adobe.com/t5/acrobat/use-bookmark-names-for-filenames-is-greyed-out/td-p/8557475?p... 

[Lisette29259427f8nk]

Nope. I have selected TOP LEVEL BOOKNMARKS and the Output options still won't let me Choose the Same Folder Selected at Start when I split Using Bookmark names for file names. It's been a year now and this needs to be fixed. 

[Amal.]

Hi @Lisette29259427f8nk 

Hope you are doing well and sorry to hear that

I tried to reproduce the issue at my end using Win 11 and Acrobat Pro 23.03.20244 and its working fine.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

~Amal

[Amal.]

Hi @Lisette29259427f8nk 

Hope you are doing well and sorry to hear that

I tried to reproduce the issue at my end using Win 11 and Acrobat Pro 23.03.20244 and its working fine.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

~Amal

[Lisette29259427f8nk · Accepted solution]

Someone has found a solution for me. It was in Preferences, Security (Advanced). I had to shut it off. 

[Lisette29259427f8nk · Accepted solution]

Hi Amal. I am not on Windows 11. My employer is still running Windows 10. We have Adobe Pro version 2023.003.20244. The previous version I was using was Abobe Pro 2017 Version but my company switched to the Abode Create Cloud and now I am not able to split like I used it.

Thank you.

Lisette Gil

[P.I removed by Moderator]