Acrobat Pro Suddenly will not open pdfs

[RCW86]

Suddenly all acrobat pro commands will not work on any documents.  Now unable to open saved pdfs with acrobat pro.

RCW86

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. As described you are unable to open the saved PDFs.

What happens when you try to open the PDFs? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

What is the version of the Adobe Acrobat Pro  you are using? To check the version go to Help > Check for updates

If the PDF file is stored on a shared network, drive please download and save it to your computer first and then try  open with Acrobat pro and check

Are you on a Mac or Windows machine and what is the version of the OS ? Please try to update the OS and reboot the machine once and check.

Please try to turn off the Protected mode for testing (Win Only) and see if that helps. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode for testing' Turn off the protected mode and uncheck 'Enhanced Security ' > Click OK and reboot the computer once.
Note: Please turn on the security after testing to avoid any security risk.

You may also try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works.

Regards

Amal

[RCW86 · Accepted solution]

Thanks Amal,

I went back and uninstalled and then reinstalled. No change after reinstallation.
I then uninstalled and reinstalled a second time and now the app is fully functional.

Thanks for your response and suggestions.