Acrobat Pro tools missing

[jhiver]

Hi guys,

I seem to have all my tools missing in the "all tools" section, last week everything was working fine.

I have already tried all possible solutions from this thread, nothing seemed to solve the problem:

https://community.adobe.com/t5/acrobat-discussions/missing-tools-in-acrobat-pro-dc/m-p/13122616#M374...

Is there anybody with the similar problem or even better, a solution for that issue?

Thanks in advance,

Juergen

[Tariq Ahmad]

Hi @jürgenw5401992, 

Sorry for the troubled experience, and thanks for reaching out. 

While this issue is not reproducible in-house, we need your assistance to find the root cause. 

Please help us with the diagnostic logs: 

To collect the logs:

1. Download and run the Diagnostics Utility from:  https://adobe.ly/42OVJG4
2. Click on Start Diagnostics. Ensure advanced logging is checked.
3. Launch Acrobat, reproduce the issue with your file.
4. Once done, click Stop Monitoring.
5. Copy the Log ID and share it with us.

Additional details required: 

1. Also, let us know the version of Acrobat you are using: 

https://adobe.ly/4qpqUBQ

2. Name of the OS and version. 

3. Screenshot of the task manager while Acrobat is running, especially when you see AcroCEF processes, expand if you see multiple instances in the task Manager

Thanks for the feedback.

Best regards,
Tariq | Adobe Community Team

[jhiver]

Hi Tariq,

thanks for the quick reply, the Log ID is “bf42d636-d8c5-4bd1-b3e4-b86844b05c51”.

Attached is a screenshot with the Acrobat version info.

The OS is Windows 11 and the version is 10.0.26200 Build 26200.

A screenshot of the task manager is also attached.

Cheers,

Juergen

[Tariq Ahmad]

Thanks for the quick response, logs, and other info, @jhiver!
I couldn't find a short video of the issue. If you have tried uploading it in your reply, I can't find it. It can be a file size issue. Please upload the video to any cloud drive and then help us with a public link of the video. If you don't want to share the video publicly here on the post, please DM the link of the video.

To send a private message, click on the envelope icon in the top right corner.  

Best regards,
Tariq | Adobe Community Team

[jhiver]

I don't know anything about a video... ?

[Tariq Ahmad]

@jhiver - we asked if you could share a short video of the issue you are experiencing with Acrobat. 
That is no longer required. The team is currently investigating the issue. Should we need any logs, information, or assistance, we will email you. 

Thank you for your patience and support. 

Best regards,
Tariq | Adobe Community Team