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J
jhiver
Participant
October 23, 2025
Question

Acrobat Pro tools missing

  • October 23, 2025
  • 1 reply
  • 468 views

Hi guys,

I seem to have all my tools missing in the "all tools" section, last week everything was working fine.

 

I have already tried all possible solutions from this thread, nothing seemed to solve the problem:

https://community.adobe.com/t5/acrobat-discussions/missing-tools-in-acrobat-pro-dc/m-p/13122616#M374100

 

Is there anybody with the similar problem or even better, a solution for that issue?

 

Thanks in advance,

 

Juergen

1 reply

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
October 23, 2025

Hi @jürgenw5401992, 

 

 

Sorry for the troubled experience, and thanks for reaching out. 

 

While this issue is not reproducible in-house, we need your assistance to find the root cause. 

Please help us with the diagnostic logs: 

To collect the logs:

  1. Download and run the Diagnostics Utility from:  https://adobe.ly/42OVJG4
  2. Click on Start Diagnostics. Ensure advanced logging is checked.
  3. Launch Acrobat, reproduce the issue with your file.
  4. Once done, click Stop Monitoring.
  5. Copy the Log ID and share it with us.

 

Additional details required: 

1. Also, let us know the version of Acrobat you are using: 

https://adobe.ly/4qpqUBQ

2. Name of the OS and version. 

3. Screenshot of the task manager while Acrobat is running, especially when you see AcroCEF processes, expand if you see multiple instances in the task Manager

 

Thanks for the feedback.



Best regards,
Tariq | Adobe Community Team

    J
    jhiverAuthor
    Participant
    October 23, 2025

    Hi Tariq,

     

    thanks for the quick reply, the Log ID is “bf42d636-d8c5-4bd1-b3e4-b86844b05c51”.

     

    Attached is a screenshot with the Acrobat version info.

     

    The OS is Windows 11 and the version is 10.0.26200 Build 26200.

     

    A screenshot of the task manager is also attached.

     

    Cheers,

    Juergen

      J
      jhiverAuthor
      Participant
      October 24, 2025

      Thanks for the quick response, logs, and other info, @jhiver!
      I couldn't find a short video of the issue. If you have tried uploading it in your reply, I can't find it. It can be a file size issue. Please upload the video to any cloud drive and then help us with a public link of the video. If you don't want to share the video publicly here on the post, please DM the link of the video.

      To send a private message, click on the envelope icon in the top right corner.  




      Best regards,
      Tariq | Adobe Community Team


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