Participant

Answered

Missing Tools In Acrobat Pro DC

Forum|Forum|3 years ago
August 8, 2022
9 replies
126284 views

I am missing all types of tools in my Acrobat Pro DC. Such as Combine Files and Edit PDF.

I dont have any other version of Acrobat installed and they arent hidden in the more tools section. See screen shots.

Edit and convert PDFs

Correct answer

I had a similar issue after reinstalling Acrobat 2022 Pro DC 64-bit on a new build with Windows 11 Pro 64 OS, where most of my Quick Tools toolbar icons were invisible (clicking on empty locations would open them).

I suspected it was a display issue, and I found that the new clean install of Acrobat had entered my Dell monitor's icm settings into the 3 options for Color Management in the Preferences menu; i.e., RGB, CMYK & Grayscale.

Resetting these to default Acrobat entries allowed all the missing hidden invisible tool icons to reappear everywhere.

I hope this relatively easy, but frustrating without any similar Acrobat Forum solutions, may help other users.

A

Anonymous

Correct answer

I had a similar issue after reinstalling Acrobat 2022 Pro DC 64-bit on a new build with Windows 11 Pro 64 OS, where most of my Quick Tools toolbar icons were invisible (clicking on empty locations would open them).

I suspected it was a display issue, and I found that the new clean install of Acrobat had entered my Dell monitor's icm settings into the 3 options for Color Management in the Preferences menu; i.e., RGB, CMYK & Grayscale.

Resetting these to default Acrobat entries allowed all the missing hidden invisible tool icons to reappear everywhere.

I hope this relatively easy, but frustrating without any similar Acrobat Forum solutions, may help other users.

L

Libert34987255kg9h

Participant

I also encountered this issue recently with Acrobat DC Pro. Tried the steps provided by Alfred, but it didn't work. I ran all updates, uninstalled and reinstalled, but didn't work. Since this is in a corporate environment, also logged on as admin and had the user try to login to Acrobat from the admin and still did not work.

Finally, not sure what did it, but I deleted the whole Adobe key in the Policies in registry editor and then uninstalled and reinstalled as a last resort and after reboot, had the user login and the tools all came back. Since I did all those steps together, not sure if that last reinstall did it or the deletion of the whole adobe, but since I did originally reinstall and that didn't work, I think it's probably removing the Adobe key. Not sure if there will be issues if you do delete that, but no complaints from the user since. Hope this can help others.

D

David842tampa

Participant

I'm missing the "Add-On Tools" in acrobat. Will they ever put this back. It shows up on our other computer

Amal.

Community Manager

Hi @David842tampa

If you are on the Modern user interface of Adobe Acrobat, please go through the header "Quick tool menu" in the help page https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html and see if that works for you.

Regards

Amal

L

luisaraujo

Participant

this fix doesnt work.. i have an account with all full features.. acrobat pro works with everything in mac..but when I login to windows.. it wont show anything with pro features.. and tried regedit..doesn't work

Amal.

Community Manager

Hi @luisaraujo

Hope you are doing well and sorry to hear that

This is a known issue and I want to assure you that our development team is actively working on resolving this issue, and we are doing everything we can to make sure it's fixed as soon as possible. We value your feedback and appreciate your patience as we work to resolve this matter.

Once the fix is ready, we will make sure to communicate the update with you, so that you can enjoy a smooth and seamless experience using our product.

Thank you for your understanding and continued support.

Regards

Amal

M

Matilda29505521rksr

Participant

we are stil having issues... today im getting the same thing after loggin into another device. ive tried the fixes above and doesnt seem to be working. could i have any other suggestions on what to try?

J

James25430219tzy1

Participant

If only people were more helpful instead of just yapping "Yap all fixed, bye bye now!!"

If anyone has a solution then please help, I have the same issue even after login to a different laptop.

A

Alfred22725286h61y

Adobe Employee

Hi James, I had a similiar issue and was fixed. Here is what I did, hope it works on your laptop:

1. Press Win+R and type in "regedit", then press enter to open Registry Editor

2. Navigate to HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockDown

3. Delete registry values in the right column and voila, problem solved

https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/index.html

J

James25430219tzy1

Participant

Hi Alfred,

Many thanks for your reply, I will try this on the users laptop and report back. I'm hoping that will help, it's been ongoing for a while now and no one seems to have an answer including Adobe.

Cheers!

A

Alfred22725286h61y

Adobe Employee

issue resolved

N

Nick25569947p0chAuthor

Participant

It has been repaired. There was something in the Regedit that was blocking all the additional features. Once we deleted that the problem was solved.

Amal.

Community Manager

Hi there

Hope you are doing well and sorry to hear that.

Please update the application to the recent version 22.2.20191 from the help menu > check for updates and reboot the computer once and see if that works for you.

Regards

Amal

N

Nick25569947p0chAuthor

Participant

No they are not available tools in the more section. Attached you will see the screen shots. Its missing all types of tools. Such as Edit PDF & Combine Files to name just a couple.

[cid:image001.png@01D8AB4B.4EB39B00]

NICK DAVIES
DIRECTOR OF FOOD & BEVERAGE
DEPT: EVENTS, AUDIO VISUAL, OUTLETS & CULINARY

[Personal information removed by moderator]

J E L

Community Expert

Right, I see that they aren't showing up for you. Have you tried to reset or reinstall Acrobat yet?

J E L

Community Expert

Hi @Nick25569947p0ch That is strange! Try searching for one of the missing tools based on the full list of tools in my screenshot. If they still don't show up, under the Help menu, click “Repair Installation” to see if that resets things. If the missing tools are still not coming up, try uninstalling and reinstalling the app. Let us know if you get them back!

R

Ray33037263z1vq

Participant

I have this new acrobat adobe and things are missing. No Tools. Only something that says All Tools and it's missing things like Comment tool.

There seems to be no way for me to get these simple things.

Amal.

Community Manager

Hi there,

Hope you are doing well

We acknowledge that the new Acrobat represents a notable change; however, we hope that as you get familiar with the new interface, you can be more productive and get more out of Acrobat.

We are actively working on all the feedbacks and we will address them with the highest priority.

If your critical workflows are impacted, you can switch to the old UI from the “Menu” on the top left corner of Windows and View Menu on MacOS. For more info about the new Acrobat, please check the help page: https://community.adobe.com/t5/acrobat-discussions/learn-about-new-acrobat/td-p/14078856

~Amal

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded