Acrobat pro want launch after Win 11 24H2 update

Report · Oct 02, 2024

My Acrobat Pro won't launch after I installed the Win11 24H2 update.
Acrobat distiller works as does LR & PS.
When acrobat is started no window opens but it can be seen in the task manager.
I have uninstalled via Creative Cloud but now I can't re-install as it gets stuck at 30%.

Anyone else having this problem after updating to Win11 24H2 (full official release, not the pre-release version)

Report · Oct 18, 2024

Hi @Jacopo Bellini.,

We are closely working with Microsoft on this.

Meanwhile you can try running the app in compatibility mode.

To do so, right-click the Acrobat app icon-> properties-> Compatibility-> check the checkbox saying, "Run the app in compatibility mode"-> select Windows 8-> Apply-> OK.

-Souvik

View solution in original post

Report · Nov 04, 2025

Hi @Bathin_Kerry7739,

Hope you are doing well. Thanks for sharing what worked for you.

The issue with the File Open plugin was fixed in the previous updates.

This was also confirmed by the FileOpen team on their blog.

Do you still see the issue? If yes, would you mind sharing more details on the issue?

1. Did this start with any recent update of Acrobat?

2. A screen recording of what you see when trying to launch the application as an Administrator.

(To do so, right-click the app icon > run as Administrator)

Look forward to hearing from you.

Regards,
Souvik.