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Peter22440460bx94
Participating Frequently
October 2, 2024
Answered

Acrobat pro want launch after Win 11 24H2 update

  • October 2, 2024
  • 22 replies
  • 53837 views

My Acrobat Pro won't launch after I installed the Win11 24H2 update.
Acrobat distiller works as does LR & PS.
When acrobat is started no window opens but it can be seen in the task manager.
I have uninstalled via Creative Cloud but now I can't re-install as it gets stuck at 30%.

 

Anyone else having this problem after updating to Win11 24H2 (full official release, not the pre-release version)

    Correct answer S_S

    Hi @Jacopo Bellini.,

     

    We are closely working with Microsoft on this.

     

    Meanwhile you can try running the app in compatibility mode. 

    To do so, right-click the Acrobat app icon-> properties-> Compatibility-> check the checkbox saying, "Run the app in compatibility mode"-> select Windows 8-> Apply-> OK.

     

    -Souvik

    22 replies

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    November 5, 2025

    Hi @Bathin_Kerry7739,

     

    Hope you are doing well. Thanks for sharing what worked for you.

     

    The issue with the File Open plugin was fixed in the previous updates. 

    This was also confirmed by the FileOpen team on their blog.  

     

    Do you still see the issue? If yes, would you mind sharing more details on the issue? 

    1. Did this start with any recent update of Acrobat? 

    2. A screen recording of what you see when trying to launch the application as an Administrator.

    (To do so, right-click the app icon > run as Administrator)

     

    Look forward to hearing from you.


    Regards,
    Souvik.

    F
    Frank_VanDerLiden8858
    Participant
    March 31, 2025

    The amount of incompetency it takes to have an issue ongoing for well over six months is astonishing!!! None of these workarounds work either I guess now it's a something else that needs to be done. Incompetency must be a key core value there at Adobe! Y'all are completely useless now as a matter of fact, instead of fixing this, I'm just gonna go out and purchase a license for an alternative. May I ask who your biggest competitor is because that's where I'd like to start first! Since you can't seem to keep your software running, I'll go see if your biggest competitor can do it and I'll quit paying you and I'll go pay them!! Maybe then you can pull your head out of your rear! 

    J
    jacks_3922
    Participant
    March 6, 2025

    Im having the same issue after the Win11 24H2 update. Acrobat Pro shows up in Task Manager but doesnt launch. Have you tried running the Creative Cloud Cleaner tool to fully remove Acrobat before reinstalling That might help fix the installation issue.

     
    S
    sbingham
    Participating Frequently
    March 6, 2025

    This behavior may be caused by having an older FileOpen Client, which won't initialize under Win11 24H2 without some re-configuration.

    The simplest approach is to uninstall the FIleOpen Client and install the current (B1010) version from https://plugin.fileopen.com/

    If you prefer to keep using the old Client there are workaround instructions here: https://www.fileopen.com/issue-with-adobe-acrobat/reader-under-windows-11-24h2

     

    A
    accounts_7774
    Participant
    February 17, 2025

    thanks, uninstalling fileopen today helped, we've been having issues for weeks. finally!!

    J
    julius_1721
    Participating Frequently
    February 17, 2025

    It's two weeks now since @sbingham said "If no significant issues are reported we will move it to release next week." Since you didn't release a fixed version, I conclude that there are significant issues still. AFTER MORE THAN FOUR MONTHS. 

    S
    sbingham
    Participating Frequently
    February 17, 2025

    The replacement FileOpen Client, Build1010, is now tested and available from https://plugin.fileopen.com/test 

    We'll be moving this version to the main site tomorrow.

    Testing did take a bit longer than expected, due to a few issues around user authentication, Offline Permission, and printing. 

    Also, because the FileOpen ecosystem is distributed (many publishers have developed their own server logic, or licensed from one of our partners) we allocated time to get feedback to ensure backward compatibility.

    S
    SASITHARAN
    Participant
    January 28, 2025

    This Not working I need the Acrobat pro want launch for signing of Offical Documents, PLEASE HELP

    T
    Tyson32690690akfj
    Participating Frequently
    January 28, 2025

    Best bet is to re-write it in MS word, print it off and sign it with a pen lol.

    J
    julius_1721
    Participating Frequently
    January 27, 2025

    And now, as of today, Acrobat Reader stopped working even though compat mode to win 8 is set. As if Adobe wanted to punish me.

    J
    julius_1721
    Participating Frequently
    January 26, 2025

    Hi Souvik,

    thanks for the compatibility tip. While it is a workaround that lets me at least read the pdfs I paid a lot of money for, it's far from a solution. Has several drawbacks, IT security, "take the tour" every time I open Adobe Reader, just like many others noted.

    What's hard to understand is why after almost four months, Adobe still has no real fix.

    Can you provide a reliable estimate at what date we can expect a fix?

    Thanks

    Julius

    P
    Peter22440460bx94Author
    Participating Frequently
    January 26, 2025

    This isn't really an Adobe or Microsoft problem but a Fileopen problem. Remove the plug in Fileopen and all will work.

    I found the only work around that keeps all the security to my system is to remove the DRM from the documents. This maybe unlawful in some regions.

    J
    julius_1721
    Participating Frequently
    January 26, 2025

    Trouble is, if I remove the FileOpen plugin, then I cannot read the CIE standards any more, which are protected with FileOpen. And I _do_ need these standards in my daily work. As a member of CIE, I'm simply not going to do something illegal here. CIE has paid for the FileOpen service, and the service is bad. I'm 100% percent sure that if someone on this planet has enough leverage to make the FileOpen people fix it, then it's Adobe. Moreover, Souvik from Adobe wrote more than once that "we are working on a fix".

    C
    ChrisPbass
    Participant
    January 2, 2025

    1/3/24 - still doesn't work.  
    I'm trying to help someone with their computer.
    I've never heard of fileopen

    They have intuit proseries and sharevault which both utilize PDFs so I'm wondering if that's the problem.
    For now, we are using Cut*PD4 pro.  not trying to steal biz or anything, just saying what we're doing.

    C
    ChrisPbass
    Participant
    January 2, 2025

    That would be 1/2/25 

    H
    Haseeb_Ahmad0998
    Participant
    December 23, 2024

    If Acrobat Pro isn’t launching after updating to Windows 11 24H2, try these steps:

    1. End Background Processes: In Task Manager, end any Acrobat-related processes and restart your PC.
    2. Creative Cloud Cleaner Tool: Use Adobe’s Cleaner Tool to completely remove Acrobat Pro and its dependencies. Download it here.
    3. Run as Administrator: When reinstalling Acrobat via Creative Cloud, right-click the installer and select "Run as Administrator" to prevent installation issues.
    4. Check for Compatibility: Ensure Windows 11 24H2 is fully updated and that Acrobat is compatible.
    5. Contact Adobe Support: If the problem persists, reach out to Adobe for assistance.

    For more tips and tools, visit ytcroxyproxy.com!

    K
    kengosse
    Participant
    December 28, 2024

    I used the free version of Acrobat Reader but haven't been able to open it since updating last week to Windows 11 24H2 (other apps have been affected, too). I've read in various web discussions that Adobe and Microsoft are working on it. I tried all combinations of running as an administrator and compatibility for Windows 8, but none worked. Guidance on various websites suggest using Preferences to uncheck "Run in AppContainer," but that requires you open Reader first. I couldn't.
    I found several sites that suggest a Registry change. I don't recommend anyone fiddle with the Registry, but I've done it, with guidance and caution, for years. In particular, https://www.adobe.com/devnet-docs/acrobatetk/tools/AppSec/sandboxprotections.html#sandbox-protections. They suggests changing the Protected Mode from On (1) to Off (0). I found numerous values in the Adobe section of the Registry for "Protected," but finally found "bProtectdMode" in

    \HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\Privileged\
    I changed it from 1 to 0. I've been able to use Reader again. It runs with or without Admin mode and Compatibility. I have a note to myself to watch for a permanent fix and install the update.

    Thanks to everyone who provided help to find a solution.

    B
    BlueSky Studio
    Participant
    December 9, 2024

    Same problem. I uninstalled the update. works now.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    December 10, 2024

    Hi @BlueSky Studio,

     

    We are live with the new release (2024.005.20307) which has a fix for the issue. 

     

    Please update the app and let us know if it helps.

    You can check for it by going to Menu-> Help-> Check for Updates.

     

    -Souvik

    J
    Jacopo Bellini
    Participating Frequently
    December 10, 2024

    I just installed latest version 24.005.20320 but still not working, I still have to run it in Windows 8 compatibility mode!!!  Can you please let us know when this will be fixed??!!!

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