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Acrobat pro want launch after Win 11 24H2 update

Forum|Forum|1 year ago
October 2, 2024
22 replies
53837 views

My Acrobat Pro won't launch after I installed the Win11 24H2 update.
Acrobat distiller works as does LR & PS.
When acrobat is started no window opens but it can be seen in the task manager.
I have uninstalled via Creative Cloud but now I can't re-install as it gets stuck at 30%.

Anyone else having this problem after updating to Win11 24H2 (full official release, not the pre-release version)

Correct answer S_S

Hi @Jacopo Bellini.,

We are closely working with Microsoft on this.

Meanwhile you can try running the app in compatibility mode.

To do so, right-click the Acrobat app icon-> properties-> Compatibility-> check the checkbox saying, "Run the app in compatibility mode"-> select Windows 8-> Apply-> OK.

-Souvik

Show previous replies

R

Roger2021

New Participant

Thank you! This worked for me.

P

Peter22440460bx94Author

Participating Frequently

Rather then reduce your systems security you could also disable the DRM in the document. Lawful?

timcsalmon

New Participant

same for me - nothing !

N

node27

New Participant

Hi All,

I am facing an issue caused by AppContainers and Windows 11 24H2 causing typical load time for Adobe Acrobate Pro to be around 40 seconds.

I have found this article and this workaround resolved the issued by disabling AppContainers. https://scribehow.com/shared/Update_Adobe_Preferences_PDFs_Opening_Slowly__YVexGASJSZq3lLyUE_yByw

I have patched to the latest version of Adobe Acrobat Pro, is there an upto date version or a fix coming soon?

S_S

Community Manager

Hi @node27,

Thanks for sharing the link.

That is the exact workaround I have shared above.

We are working towards a Permanent fix, and it should be available with the upcoming update.

-Souvik

E

enson_3901

New Participant

Hi Support,

May I know when is the fix is going to be released?

Do you have an estimated timeline?

We are going to purchase new laptops and default image will be Win11 24h2 and our concern is that this will affect most of our users who using FileOpen.

Thank you.

W

weiwei_8201

New Participant

updated to version 2024.004.20220. The problem is still not fixed.

S_S

Community Manager

Hi @weiwei_8201 Sorry for the trouble.

Would you mind trying to launch the app in compatibility mode?

To do so, right-click the app icon-> properties-> compatibility-> check the box saying, "Run app in compatibility mode"-> select Windows 8-> Apply-> OK.

Let me know if that works.

-Souvik

J

Jacopo Bellini

Participating Frequently

Same here, tried to unistall and install throught Adobe Creative Cloud...many times with no success. Tried to unistal the update....same problem.....getting very mad....appararently it's a know fact to Microsoft...i hope they'll fix it soon....i just lost a whole afternon chatting with Adobe and Microsoft technixcal support....apparently they didn't know anything about it...but on line there many users experiencing the same issue

S_S

Correct answer

Community Manager

Hi @Jacopo Bellini.,

We are closely working with Microsoft on this.

Meanwhile you can try running the app in compatibility mode.

To do so, right-click the Acrobat app icon-> properties-> Compatibility-> check the checkbox saying, "Run the app in compatibility mode"-> select Windows 8-> Apply-> OK.

-Souvik

J

Jacopo Bellini

Participating Frequently

I did it but it doesn't open the app anyway, please fix the issue as soon as possible.

P

Peter22440460bx94Author

Participating Frequently

Out of interest, how many only have FileOpen to access standards ie from BSI?

I've been arguing with BSI for over a year that their DRM is overally restrictive and if an employee leaves the business loses access to that document. I expected an Amazon approach where the document could be shared with access transferred so only one copy could be viewed at a time.

Not business friendly

T

Tyson32690690akfj

Participating Frequently

We use various ASME and CSA (Canadian Standards Association) and all are protected with FileOpen. The annoying part of file open is that if you loose access to the file for some reason or another you have to fully redownload the file from the site you purchased it from.

P

Peter22440460bx94Author

Participating Frequently

I've solved my issue, it was Open file, a DRM service preventing acrobat from running. I've removed that and everything works as it should.

No idea how I'm going to open the DRM enabled files.

T

Tyson32690690akfj

Participating Frequently

I reached out to the File Open team and their president actually responded quite promptly, below is his response,

"Sorry for the inconvenience. We are aware of this issue. Here’s what we know so far:

We’ve gotten reports, and have confirmed, that there is an issue with Acrobat and the FileOpen Client under the new Windows 11 24H2 release. This has been available only as a preview, but is now starting to roll out in the UK and will be released in the US in coming weeks. Hopefully there will be a solution before it gets too widespread.

The issue appears to be related to an Acrobat security feature called “AppContainer” which is blocking interprocess communication between the plug-in and the Broker process. We think that Microsoft changed something that affected Adobe’s implementation. We are currently waiting for Adobe Engineering to give us an explanation. Our hope is that they can fix it via their own Updater, but we will create a new build of the FileOpen Client if necessary.

The issue manifests as Acrobat/Reader not starting up after the 24H2 update.

There are two workarounds that we know of:

Set Acrobat/Reader to run in Win8 Compatibility mode.

Do this by right clicking the launch icon for Acrobat/Reader and selecting Properties>Compatibility>Compatibility mode>Run this program in compatibility mode for: Windows 8

Configure Acrobat/Reader to run without AppContainer:

Force-close FileOpenBroker64.exe from the task bar and re-start Acrobat/Reader. Dismiss the message from the FileOpen Client.
Open Acrobat/Reader and from Menu>Preferences>Security (Enahnced)>Sandbox Protections and uncheck the box “Run in AppContainer.”
Re-launch C:\Program Files\FileOpen\Services\FileOpenBroker64.exe
Re-load Acrobat/Reader.

Both of these disable the AppContainer functionality. The first is a lot simpler to implement, and can probably be done for all users via administrative tools."

J

julius_1721

Participating Frequently

Thank you @Tyson32690690akfj ! On my freshly installed Windows 11 PC, I installed Acrobat Reader, worked. Installed FileOpen (to access protected CIE standards I bought) and Acro Reader would not start (the acrobat.exe process ran, but no GUI window appeared). Locating Acrobat.exe in C:\Program Files\Adobe\Acrobat DC\Acrobat, right clicking, setting compatibility to Windows8 as you explained, solved the problem for me. Acro Reader runs, and the protected files open without problem.

T

TehBishop42

New Participant

Couldn't get Acrobat Reader 64-bit version to work; with/without compatability or container. However, I deleted 64-bit and installed (unmarked) (32-bit presumed) version from download site and it appear to be working. I did notice there's a 32-bit upgrade service running in the task list so I wonder if that's conflicting w/ the 64-bit version? Shots in dark. Good Luck.

J

JLovell

Participating Frequently

If you set to run it in windows 8 compatibility mode I can get it to run.

J

JLovell

Participating Frequently

Ok, so after having another look thismorning, it's the preference 'Security (Enchanced)/Enable Protected Mode at startup' causing the issue for me... so, enable Windows 8 compatibility mode, then go and disable 'Enable Protected Mode at startup' the close and remove compatibility mode. I aslo needed to untick 'Enable Enhanced security' for signatures to work.

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