Acrobat Pro, Windows 10: Can’t start Preflight tool

Question

[Version 2024.003.20054 | 64-Bit]When klicking on Preflight, a window pops up saying something like»Preflight is about to be installed. Please wait for completion, in order to use the tool«but nothing like that seems to happen.Can’t use preflight. Why is that???

S_S · Accepted Answer

That did not help either. This is kind of frustrating.

Checking for available updates, I was informed that there’s a new version. So I started the update, which – why, sure: failed. Ridiculous ...

@Klаus Thanks for the response.

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.

-Souvik

S_S · Answer

Hi @Klаus,

Hope you are doing well. Thanks for writing in!

Apart from the basic features of Acrobat, every additional tool will require a one-time download, so you can use it from the next time onwards. This is to save you storage on your device if you do not require the tools.

Once all the tools are ready for use, you should see a small toast notification to the top-right of Acrobat notifying you of the successful completion of the tools.

The completion time depends on the band of your internet connection.

Once done, the plugins folder of Acrobat should look like this (screenshot attached below), with all the tools successfully installed.

Hope this clarifies your question.

-Souvik

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