Acrobat Pro Won't Save Default Page Display Preferences Windows 11

[yo.ahzzma]

My preferences from the edit menu won't save, I have to redo them every time I open a PDF.  The settings are:

• Default Zoom & Layout
• Touch Screen Enabled
• Accessibility > Override Page Display 
• Open documents as new tabs in same window

I've tried:

• Check for Updates
• Reinstall Acrobat Multiple Times
• Fix Installation
• Changed the setting where it opens the way it was set up last
• Accessibility > Override Page Display > Set to Default Zoom and Layout I want gets reset
• Changing preferences in both document & without a pdf open
• Open acrobat as administrator and tried all setting changes

Help!

[Monica35411108d1t7]

I am having similar issues. I can't get my default choices, especially the page size, to save. Whenever I click on a new bookmark, the page displays in a different size than I specified.

[neiderhl]

I am having the same issue since last week.  No changes were made until a combined PDF started populating BOXES rather than text.  I tried to update preferences to deselect "optimized for web view" but changing that setting won't save.  Then the view keeps reverting to full screen, which is NOT a setting selected.  I've "repaired the installation" innumberable times but nothing is working to correct whatever glitch started causing these issues. 

[Amal.]

Hi there

Hope you are doing well.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/4bk6P7W and see if that works.

~Amal

[Jonas36316765npu5]

I'm on Windows 10 using Adobe Acrobat from Creative Cloud. I too can not save my display preferences. I have it set to two-up display but it defaults back to single page. Any ideas?

[Amal.]

Hi there

Have you tried the steps shared above? Please give them a try and see if that works.

If it doesn't work, would you mind sharing the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html for further investigation.

~Amal