Acrobat Pro Won't Save Default Page Display Preferences Windows 11

Report · Nov 24, 2023

My preferences from the edit menu won't save, I have to redo them every time I open a PDF. The settings are:

Default Zoom & Layout
Touch Screen Enabled
Accessibility > Override Page Display
Open documents as new tabs in same window

I've tried:

Check for Updates
Reinstall Acrobat Multiple Times
Fix Installation
Changed the setting where it opens the way it was set up last
Accessibility > Override Page Display > Set to Default Zoom and Layout I want gets reset
Changing preferences in both document & without a pdf open
Open acrobat as administrator and tried all setting changes

Help!

Report · Feb 12, 2024

I am having similar issues. I can't get my default choices, especially the page size, to save. Whenever I click on a new bookmark, the page displays in a different size than I specified.

Report · May 13, 2024

I am having the same issue since last week. No changes were made until a combined PDF started populating BOXES rather than text. I tried to update preferences to deselect "optimized for web view" but changing that setting won't save. Then the view keeps reverting to full screen, which is NOT a setting selected. I've "repaired the installation" innumberable times but nothing is working to correct whatever glitch started causing these issues.

Report · May 14, 2024

Hi there

Hope you are doing well.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://adobe.ly/4bk6P7W and see if that works.

~Amal

Report · Feb 13, 2025

This did not resolve the issue. I have the latest version:

Report · Jun 19, 2025

Hello!

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20531 (Win) | 25.001.20529 (Mac), planned update June 10, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

If the issue continues, please provide the following information: the current version of the operating system on your device, a quick screen recording with the steps/workflow of the issue, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.

Report · Jun 12, 2024

I'm on Windows 10 using Adobe Acrobat from Creative Cloud. I too can not save my display preferences. I have it set to two-up display but it defaults back to single page. Any ideas?

Report · Jun 13, 2024

Hi there

Have you tried the steps shared above? Please give them a try and see if that works.

If it doesn't work, would you mind sharing the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html for further investigation.

~Amal