acrobat pro won't start on my mac with m2 processor

Forum|Forum|2 years ago
January 23, 2024
1 reply
836 views

I have reinstalled indesign, photoshop and illustrator and all work except acrobat pro. when I install acrobat pro it stops about 60 percent and says it's done, seems like it's a little too fast during installation.

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Correct answer Amal.

Hi @Merry_Coral98A7

Hope you are doing well and thanks for reaching out.

What happens when you try to open the Adobe Acrobat, do you get any error message? If yes, please share the screenshot of the same for more clarity.

Please run the Acrobat cleaner tool https://adobe.ly/47JUJTe, reboot the computer and reinstall the application using the direct link https://adobe.ly/47GzqSs and see if that works.

Note: Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

~Amal

Amal.

Correct answer

Community Manager

Hi @Merry_Coral98A7

Hope you are doing well and thanks for reaching out.

What happens when you try to open the Adobe Acrobat, do you get any error message? If yes, please share the screenshot of the same for more clarity.

Please run the Acrobat cleaner tool https://adobe.ly/47JUJTe, reboot the computer and reinstall the application using the direct link https://adobe.ly/47GzqSs and see if that works.

Note: Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

~Amal

Merry_Coral98A7Author

Participant

Thank you very much, now it works and it seemed that the link I got to install acrobat pro was better than the one in the creative cloud program

Jan-Inge

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