Acrobat Pro X combine context menu is present, it's just blank.

[James Love]

The right-click context menu to combine files was available two days ago at the latest.  When I tried to use it today, the placeholder is there, but there is no text.  The entry still functions as intended, it's just annoying.  See the pic.

Any thoughts? <edit> I've done an uninstall/reinstall, manually registered the .dll, and done inverted jumping jacks, all to no avail.

[jlinderIKON]

Having same exact issue with Acrobat 9.5.4 (windows 7 - 64-bit).  No idea what did this...

[James Love]

Probably should have included in the original post:  Win7-64-bit, no additional updates or new software between working/non-working state.

[M_Mauro]

EXACT same issue here.. glad I'm finally not alone as I've been frantically restoring backup after backup trying to figure out wtf has caused this to happen. I used these context features daily so I noticed immediately when they were replaced with a blank slate along with an odd "Share" title and checkmark that bears no relevance to anything.

This happened first a few days ago and after restoring to a recent backup I was able to get the context menu back (registering ContextMenu64.dll had no effect - as per solutions to similar problems). But now tonight it has once again disappeared and has been replaced with the bank and "share" menu items.

I have a feeling a possible windows update is causing this?...

[jlinderIKON]

I'm guessing Windows Update as well.

Or IE10?

[James Love]

I can rule out IE10, as I don't have it installed. As for Windows updates, I can safely say it's doubtful, as I have WU setup for approval of update installation and did not install any updates between a working and non-working state.  Strange thing is, I didn't have any Adobe updates push through either (that I am aware of, it's set to only notify of any updates).  Also, @M_Mauro, I never really noticed the "Share ..." selection, but when I right-click on any image, it gives me the same listing that yours does.

[M_Mauro]

Hey James.. yep, I (we) get the share item when clicking on an image but when clicking a PDF I get just one blank item (as depicted in your original post).

Funny because now that I think about windows update being the cause - I have my automatic installs disabled as well. Also IE10 isnt installed on this machine either..

[Guest]

Try running Repair from the Help menu.

[M_Mauro]

Running repair does not solve the issue unfortunately. Already tried it.

EDIT: Forgot to add my specs. Acrobat 10 / Win7 X64 / Office 2010

[jlinderIKON]

This does not help.  We've all tried it.

[franck~]

Exact same problem since a few days and exact same failed fix (ContextMenu64.dll).

Can someone from Adobe give us a fix that works? They must be aware of that happenning!

Specs : Windows 7 Home premium x64, Acrobat X 10.1.6

In my case I had just installed Internet Explorer 10 that completely screwed my Aero theme removing all transparencies. Uninstalling IE 10 brought back Aero. As for Acrobat X I can't be certain that it happened with that IE upgrade but I suspect it could.

[Guest]

FYI The Share link is Windows 7 File Sharing context menu.

[franck~]

To Sabian Zildjian :

Yes, that "Share" link is the Windows file Sharing button, but when I use it now on a jpeg image for example, it opens it converted to PDF ready to be saved...

Somehow there's a mix up with those Acrobat functions (convert to PDF, Combine etc...)

[Guest]

That's messed up.  Have you uninstalled Acrobat and checked the Windows 7 File Sharing link afterward to see if it reverst back to the correct functionality and then reinstalled it to see if it happens again?

[jlinderIKON]

Many of us have tried to Repair, uninstall/reinstall, etc.

In my estimate, this is a REGISTRY issue.  The context menus are driven from here (I think {D25B2CAB-8A9A-4517-A9B2-CB5F68A5A802}).

But I can't find where it's supposed to actually say anything ("Combine in Acrobat").

[M_Mauro]

Ugh.. it's definitely becomming widespread now. This has nothing to do with any backup for antivirus software. I dont have A/V installed (people still use A/V?) and my backup soft is Acronis.

It's obviously due to a recent change or update somewhere otherwise we all wouldnt be having this issue coincidentally at the EXACT same time. I feel this is now wide-spread and more and more people are noticing, googling, and will end up posting here or just observing. BTW - Please post here if you're affected.

Adobe - HELP US! Or at least confirm the bug and it's origins for now?

[kopfhochstudio]

The same here: Win7 64bit, Acrobat 10

Repair, Reinstall, Regsvr32 etc. brings no success...

[Tonicuea]

I have the same issue on 2 different machine. i suppose it has something to do with a Win7 update !

I have combine with empty icon in the context menu and disappeared the function to transform a file directly to a pdf from the context menu !!!

[Guest]

Curious?  What Antivirus software are you currently using?   Someone mentioned backup?  What software backup system are you using?  I have Acrobat X on Win 7 64-bit but I'm not experiencing this behavior so I'm wondering what the differences might be in our systesms??

[jlinderIKON]

Come on dude.  This is like the common Indian tech support answer - blame everything else in the name of "isolation" and then have no answer when everyone agrees it is actually the technology we initially suspected.

Our collective AV software has NOTHING to do with this issue.

And "since I'm not sick no one else is sick" is a b/s response.  If you don't have the problem, don't offer to help with a solution.

[describer99]

Same here too. I no longer have the options to create a PDF or Combine files. I'm using Acrobat 9.0 pro and Windows 7 on a 64 bit machine. Tried everything. repair, reinstall, deleted latest Acrobat reader in case there was a conflict. I tried the regsvr32 contextmenu64.dll tip. Here's the thread: http://forums.adobe.com/thread/785569.

A message box popped up and said it worked, but nothing happened.

Adobe - please make this a priority to fix or offer a workaround. It's impacting my productivity.

[JonWPI]

Same problem here. Windows 7, Acrobat X. I've also tried the ContextMenu64.dll fix to no avail.

[describer99]

Just curious - is everyone using the latest Acrobat update released on Feb 20?

[JonWPI]

I'm using the latest; Acrobat X version 10.1.6

[Ali4Dimension]

I have the same problem and yes the version is 10.1.6

please make this your first priority to fix, this is very annoying.