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James Love
Participant
March 26, 2013
Answered

Acrobat Pro X combine context menu is present, it's just blank.

  • March 26, 2013
  • 17 replies
  • 54181 views

The right-click context menu to combine files was available two days ago at the latest.  When I tried to use it today, the placeholder is there, but there is no text.  The entry still functions as intended, it's just annoying.  See the pic.

Any thoughts? <edit> I've done an uninstall/reinstall, manually registered the .dll, and done inverted jumping jacks, all to no avail.

    This topic has been closed for replies.
    Correct answer

    Hi,

    I have/had this issue too, so I thought I'd share my experience with it.

    In my case, it seemed to be related to the Google Drive client for Windows. The issue showed up after I installed it and would go away if I uninstalled it. However, with Google Drive installed, the issue wasn't always present.

    So I've still got Google Drive installed and seemed to have rid myself of the problem. Well, it's been fine for a about a week so far since I took the following steps below.

    • I used CCleaner to view the context menu dlls (In CCleaner, go to Tools>Startup>Context Menu).
    • I disabled the two Google Drive context menu items and my Acrobat items were back as normal (for me at least, no reboot was necessary to see the change).
    • If you don't have Google Drive installed, try disabling other entries to see if it helps identify another possible conflict.
    • After re-enabling the Google Drive items, my context menu is now back to normal with all entries displaying and functioning correctly (even after multiple reboots).
    • NOTE: I may have disabled and re-enabled the Acrobat items as well but I'm not sure. I just mention this in case it did have something to do with alleviating the problem.

    As I said, it's only been about a week since I did this so I don't know if the issue will return, or if it will work for everyone.

    17 replies

    N
    nathsmet
    Participant
    April 26, 2020

    After I tried most of the other proposed solutions this was the one that made it all work! The problem was also solved when I installed a trial of Acrobat DC but as it was a trial it was not solving the problem for good with Acrobat X pro.

    W
    wordsmeet
    Participating Frequently
    January 10, 2018

    I found your solution quite helpful. Adobe's workarounds (registering the Adobe context menu .dll file) don't work for a simple reason, I believe.

    CCleaner>Tools>Startup>Context Menu shows that the two Google Drive context menu items are called “contextmenu64.dll”, exactly the same as Adobe Acrobat's ContextMenu64.dll. I suspect Windows has to activate one and disable the other.

    Google has highly-paid but dumb-as-a-rock engineers in its midst.

    A
    austin.t
    Participant
    September 12, 2016

    Worked for me, thanks!

    B
    BGMcoder
    Participant
    April 30, 2015

    The fix that SolidVolume presented is a good workaround.  It works on my system and leaves me with both Google Drive and Acrobat installed properly.  I have Acrobat 9 and Windows 7 Pro 64.  However, I use FreeCommander, and to see the effect there, I had to restart FreeCommander.

    Also, I used FileMenuTools instead of CCleaner to disable the context menu items.

    Note there are several places to disable GDContextMenu and you probably should disable them in all the places:

    • All File Types
    • Directories
    • Shortcuts
    R
    RK97
    Participant
    April 7, 2014

    Even I had the same problem with acrobat 9. The problem is due to Google drive. I just browsed through the installation folder of Google Drive and found the contextmenu64.dll file there. So first, open Google Drive and go to preferences and untick the option Show file sync status and right click menu.

    Then type the following commands in cmd as an admin (file path may vary, this is the path of contextmenu64.dll on my PC):

    regsvr32 /u "C:\Program Files (x86)\Google\Drive\contextmenu64.dll"

     

    regsvr32 "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat Elements\ContextMenu64.dll"

    We just unregistered the context menu of google drive by typing /u before the file path and then registered the context menu of adobe. This worked for me.

    If you don't have google drive, then check for any other program which uses contextmenu64.dll (search for it in C:\Program Files or C:\Program Files (x86)). Then type the commands as follows:

    regsvr32 /u "Your file path to contextmenu64.dll here"

    regsvr32 "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat Elements\ContextMenu64.dll"

    Since your version is 10.0, replace 9.0 with 10.0 in the above commands. This solution should work out mostly.

      T
      TanMan1217
      Participant
      June 27, 2014

      RK97, I found your post too late, but you are absolutely right. This is a conflict between Acrobat and Google Drive. I have Acrobat X Pro and Google Drive under Windows 7 x64, and my options for "Convert to Adobe PDF" and "Combine supported files in Acrobat..." were both blank all of a sudden. Repairing Acrobat X didn't fix it, nor did reregistering the Acrobat contextmenu64.dll. I didn't see your post about reregistering the Google contextmenu64.dll, so I uninstalled Google Drive. Interestingly that wasn't enough. I didn't get the menu options back until I reinstalled Google Drive. I'm sure reregistering the Google Drive contextmenu64.dll would have worked too, and that's much simpler!

      R
      RK97
      Participant
      June 28, 2014

      TanMan1217 You mean unregistering the Google Drive's context menu.

      I
      inntheboat2000
      Participating Frequently
      July 3, 2013

      I am also having this same issue. Adobe Acrobat X Pro (10.1.7) on Windows 7 64-bit.

      A
      Anonymous
      Correct answer
      July 3, 2013

      Hi,

      I have/had this issue too, so I thought I'd share my experience with it.

      In my case, it seemed to be related to the Google Drive client for Windows. The issue showed up after I installed it and would go away if I uninstalled it. However, with Google Drive installed, the issue wasn't always present.

      So I've still got Google Drive installed and seemed to have rid myself of the problem. Well, it's been fine for a about a week so far since I took the following steps below.

      • I used CCleaner to view the context menu dlls (In CCleaner, go to Tools>Startup>Context Menu).
      • I disabled the two Google Drive context menu items and my Acrobat items were back as normal (for me at least, no reboot was necessary to see the change).
      • If you don't have Google Drive installed, try disabling other entries to see if it helps identify another possible conflict.
      • After re-enabling the Google Drive items, my context menu is now back to normal with all entries displaying and functioning correctly (even after multiple reboots).
      • NOTE: I may have disabled and re-enabled the Acrobat items as well but I'm not sure. I just mention this in case it did have something to do with alleviating the problem.

      As I said, it's only been about a week since I did this so I don't know if the issue will return, or if it will work for everyone.

        I
        inntheboat2000
        Participating Frequently
        July 3, 2013

        SolidVolume! Your solution worked for me! Thank you!

        Used CCleaner to disable and re-enable the two Google Drive entries. (I did not have to disable or enable anything else.) Thank you!

        J
        JBandit33x
        Participant
        April 24, 2013

        Same problem but check this out.  In the windows dialog the wording for "Combine supported files in Acrobat" is gone but when you go to the open dialog within illustrator or acrobat it shows up just fine and works as intended.  The windows dialog is still working for me but has a 16 file limit, once over that, the combine files window will not open. The context menu displays correctly within Adobe Reader but does not work at all, even under 16 files.

        Hope this gets fixed soon! I've been using it for years. Also, I'm using Acrobat Pro 9, with Windows 7, 64bit.

        D
        describer99
        Participant
        April 25, 2013

        You're right. I just tried a combine in Acrobat 9.5.4. The combine context menu option appears within the tool.

        W
        wilson_wilson
        Participating Frequently
        April 25, 2013

        ^ confirmed.

        J
        James LoveAuthor
        Participant
        April 16, 2013

        Well, it may not be the recommended way, but it's the way that worked for me.  DISCLAIMER:  THIS IS WHAT FIXED IT FOR ME on a Win7-64 system with Acrobat X (10.1.6).  Your results my vary, including, but not limited to: broken windows, broken acrobats, & meteor strikes.

        First of all, if you don't feel comfortable futzing with your registry, DO NOT attempt.

        1. Use REGEDT32 and navigate to [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\]

        2. EXPORT this key and save it somewhere safe (you know, just in case)

        3. DELETE [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\ShellEx]

        4. Exit REGEDT32

        The change should be immediate, and from approximately 60 reboots, it appears to remain persistant.  Total function seems to be restored.

        Please mark this answer as helpful if it worked for you.  If this fix does not work for you, you can easily restore the key that you deleted by opening up the saved *.reg from your earlier export.

        D
        drubin3
        Participating Frequently
        April 16, 2013

        Well my awesome fix didn't last too long. Sorry guys... I got excited too see my "Combine Supported Files in PDF" back that I didn't test it out. It's gone again.

        And jameslove... at the risk of meteor strikes, I tried your fix and doesn't seem to be working for me (also Win 7 64-bit and Acrobat X (10.1.6))

        We're getting closer though...

        D
        drubin3
        Participating Frequently
        April 9, 2013

        I'm inthe same boat. Win 7 Ultimate 64-bit. Acrobat X (10.1.6)

        J
        JonWPI
        Participating Frequently
        April 9, 2013

        I tried using Adobe's online chat help, but they said they can't provide support because Acrobat X is not the latest version. When I asked how to get support for this issue the tech directed me to their forums (even though I had already provided him with a link to this thread) After that point nothing I typed would go through, so apparently their chat system has as many bugs as Acrobat.

        T
        TinCanFury
        Participant
        April 12, 2013

        had this problem, the following link solved it for me (though with 9.0 and not 64bit)
        http://acrobatninja.blogspot.com/2011/03/missing-convert-to-adobe-pdf-context.html

        A
        Anonymous
        April 3, 2013

        I had this same behavior on a Windows 7 64bit Dell machine and had tried all the suggestions posted here with no results.  Oddly enough the entries are back in my context menu today!??!?!?

        I don't recall any notification that there was an update available...  anyone check theirs again?

        running Acrobat Pro 9.5.4

        J
        JonWPI
        Participating Frequently
        April 3, 2013

        Yes, mine is back too! Yea!

        That is odd. No updates to my knowledge. Still shows as Acrobat X version 10.1.6. Also no Windows updates occured last night according to my logs.

        Weird, but I'm glad it's fixed.

        D
        describer99
        Participant
        April 3, 2013

        Not for me. I'm still having the same problem. I wonder what changed.

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