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Anonymous
December 13, 2016
Answered

Acrobat Pro XI Activation Failed

  • December 13, 2016
  • 1 reply
  • 1196 views

We have a licence for two machines to use Acrobat Pro XI and we have recently replaced them with new machines. I have deactivated the licence on the old machines and have successfully activated the licence on one new PC however the other machine fails to activate correctly stating that there are no activations left. I have tried waiting for a few days between attempts and have also reinstalled the application. Does anyone have any ideas?

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Correct answer kglad

you need an activation count reset.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 13, 2016

you need an activation count reset.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

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