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M
maccrone
Participant
March 19, 2020
Answered

Acrobat Pro XI vs. Acrobat Pro DC: License Number Problems

  • March 19, 2020
  • 2 replies
  • 2493 views

Hello, Group.

Working from home now like many others.  On my work desktop, I had XI.  Really liked it, was efficient, and productive.  Now, at home on this laptop, I have DC.  Slower, less efficient, etc.  I have two license numbers that should work for XI, but neither is working.  Anyway I can talk to someone to get me going again with XI.  Thank you.

Gm.

This topic has been closed for replies.
Correct answer JR Boulay

Any Acrobat licence is avaible on 2 computers, Mac or Windows, for only one user.

So you can ask your IT (or your boss's son) to install it on your laptop.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity ExpertCorrect answer
Community Expert
March 19, 2020

Any Acrobat licence is avaible on 2 computers, Mac or Windows, for only one user.

So you can ask your IT (or your boss's son) to install it on your laptop.

Acrobate du PDF, InDesigner et Photoshopographe
M
maccroneAuthor
Participant
March 19, 2020

Tryng this, but boss's son (or daughter) is out playing kickball...though keeping appropriate social distance.  Working with my IT Group to try this.  Thank you for answering.

    M
    maccroneAuthor
    Participant
    March 26, 2020

    WORST CUSTOMER SERVICE EXPERIENCE EVER.  EVER.  Really.

     

    And to add insult to injury, IE just crashed, and even though I copied my earlier update, I am unable to post it here. 

     

    I'll recommend Adobe customer service to exactly no one.  Ever.  Really.

     

    Gm.

      P
      ProlificUser
      Participating Frequently
      March 19, 2020

      Go to https://www.adobe.com/

      Click on the three vertical dash button on the left side of the page and select Support and click on the blue "contact us"  button

      Click on get started under Account or product support and sign in if required. 

      Ask for perpetual product installation help.

      M
      maccroneAuthor
      Participant
      March 19, 2020

      Thank you for this, but it didn't work.  I see no "three vertical dash button," but I do see the "Support" button with the down arrow.  I click on that, and it brings me to a virtual assistant.  Previously, I was in a "chat" with SEVEN technicians.  All to no avail.  Just kept getting transferred from one to the other with my having to repeat the same information.  Very distateful experience.  Now, however, the chat function is after hours.  This would be laughable but for the seriousness of my need for the XI functionality.  Thank you, again, for answering.

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