Acrobat Pro XI

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Hello! I get the message 'Insufficient data for an image' after scanning a document and trying to save & open it as a PDF. I am a licensed user of Acrobat Pro XI. What shoulld I do?

[Test Screen Name]

How do you scan it? With what app?

What version of Acrobat XI do you have (like 11.2.13)?

[defaultn5z58gf7v6o3]

Hi!

Thanks for the prompt response.

No I do not use WhatsApp for scanning I scanned it by Readiris Pro 11, my Adobe version is  11.0.23.

[JR Boulay]

Try this:

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Thanks for the prompt response, checked it out, doesnt work.

Anything else I can do?