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M
Maria269095221ovi
Participant
February 1, 2023
Question

Acrobat Probeabo kündigen - Probleme mit creative cloud

  • February 1, 2023
  • 1 reply
  • 621 views

Hallo, ich möchte mein Adobe Pro probeabo kündigen, nicht aber mein Photocloud abo. Wenn ich versuche das Adobe Pro abo vor ablauf der 7 T Testzeit zu kündigen, sagt mir das System, dass ich auch den Zugriff auf mein Portfolio verliere. Ich möchte allerdings nur das Adobe Pro kündigen. Können Sie mir helfen?

vielen Dnak vorab 

Mit freundlichen Grüßen 

Maria Klipstein 

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
February 1, 2023

Hi @Maria269095221ovi 

 

Thanks for reaching out.

To cancel the Adobe trial service, please refer to this help article for the detailed description: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

If you are still experiencing trouble getting the cancellation done, then get in touch with our billing support team.

Click on this link and then click on the “Contact Us” icon available in the lower right corner of the page. https://helpx.adobe.com/support.html  

 

Thanks,

Akanchha 

M
Maria269095221oviAuthor
Participant
February 1, 2023

Thank your, for your quick response.
i checked the link again and my problem is not, that i am not able to cancel. I have two options to cancel and i have chosen to cancel the acrobat pro testversion. But after chosen the 2nd abo, the system then says, that i wont be able to use adobe portfolio anymore. I want to keep my Creative Cloud subscribtion, but want to cancel my acrobat pro testversion. 
i think ill write the support. Thank you again.

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