Acrobat Reader \ Acrobat Pro crashes after Win 11 update

Forum|Forum|4 months ago
October 13, 2025
2 replies
791 views

Recently, every time I open Adobe Acrobat Pro (64-bit) on Windows 11 (both with the latest updates), Acrobat crashes after 5-10 seconds. I don't even need to open any document, it happens even when opening an empty program.

I´ve tried all sort of troubleshooting as for uninstalling and installing again, removing using the Adobe Remove Tool, updating with the creative cloud, and so, what else can I do to solve this one?

There will be attached the log file I generated for the record.
AdobeLogs_20251013_012008_517-win-GS.zxp

Crash or freeze

T

Timothy269673986amr

Participant

I have no fewer than 5 computers in our enterprise with the same problem. Trying to pin down Adobe support so they can view it and troubleshoot it live, as the flimsy "repair" of Adobe Acrobat Pro did not permanently fix the issue.

Meenakshi Negi

Community Manager

Hi p&a_9177,

Thank you for reaching out, and sorry about the trouble caused.

As the application crashes within seconds after launch, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4n4RSfk.

If that does not help, please collect the crash logs using the diagnostic tool and share the log ID. This will help us locate the logs generated via the tool.

Thanks,

Meenakshi

P

p&a_9177Author

Participant

Hello again

I've completed the steps from before but I still have the same issue, here is attached the log file generated by Adobe Diagnostic Tool
AdobeLogs_20251013_012008_517-win-GS.zxp

Hoping to hear soon about you guys.

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