Acrobat Reader AI Assistant: "This feature currently only supports files with less than 200 pages"
- April 29, 2025
- 2 replies
- 1431 views
So I suscribed to the service of AI Asisstant for Acrobat Reader, and it does not work as it should. Unfortunately I have been wasting hours with the support team trying to figure out why on Earth does my desktop version of the software throws the error "This feature currently only supports files with less than 200 pages", when the product description in https://helpx.adobe.com/acrobat/using/prerequisites.html, updated on February 2025, clearly states that it can handle files with up to 600 pages with a size of less than 100 MB in either nglish, French, German, Spanish, Italian, Brazilian Portuguese, or Japanese. My files follow all the requirements, I tried uninstalling, reinstalling, signing in and out, using the "clean up" application, support has supposedly "made changes" to my account, tried the Acrobat Reader Pro version and much more and the problem is still the same. The irony here is that only the web version of Acrobat Reader does handle my documents that are +200 pages, the same ones the desktop version refuses to process. I don't think there is a problem with my computer, as it is brand new (just bought it some days ago). I don't know if I am the only one with the problem, but it would be nice to know if someone has found a solution to this. It is frustrating having to pay for a service that is not being provided.
