Acrobat Reader AI Assistant: "This feature currently only supports files with less than 200 pages"

[22603684gd51]

So I suscribed to the service of AI Asisstant for Acrobat Reader, and it does not work as it should. Unfortunately I have been wasting hours with the support team trying to figure out why on Earth does my desktop version of the software throws the error "This feature currently only supports files with less than 200 pages", when the product description in https://helpx.adobe.com/acrobat/using/prerequisites.html, updated on February 2025, clearly states that it can handle files with up to 600 pages with a size of less than 100 MB in either nglish, French, German, Spanish, Italian, Brazilian Portuguese, or Japanese. My files follow all the requirements, I tried uninstalling, reinstalling, signing in and out, using the "clean up" application, support has supposedly "made changes" to my account, tried the Acrobat Reader Pro version and much more and the problem is still the same. The irony here is that only the web version of Acrobat Reader does handle my documents that are +200 pages, the same ones the desktop version refuses to process. I don't think there is a problem with my computer, as it is brand new (just bought it some days ago). I don't know if I am the only one with the problem, but it would be nice to know if someone has found a solution to this. It is frustrating having to pay for a service that is not being provided.

[AnandSri]

Hello!

I hope you are doing well. Thanks for reaching out. We're sorry for the trouble you had with Acrobat and the AI services.

Could you please share the current version of Acrobat and the OS installed? Ensure you are on the latest version of Acrobat installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Is the error message appearing with all PDFs or just one? If the issue persists with the latest version of Acrobat, could you please share the affected PDF file with us for further investigation, along with the logs from the machine and the current OS version? Download and run the Log collector tool. Make sure all log options are selected, attempt to reproduce the issue, and then close the log collector tool. This will generate the logs, which you should save and share with us. If a log ID is generated, please provide that as well.

Thank you for your time and cooperation on this.

Regards,

Anand Sri.

[22603684gd51]

Acrobat is updated. I use Windows 11 with the latest update. Multiple files are affected.

How or where do I share/send the PDF files and the log?

[AnandSri]

Hello!

Please upload a sample file that shows the error message to Adobe Cloud storage, then generate a share link and send it to us. Additionally, download the log collector tool and run it, ensuring that all logs are selected. Reproduce the issue, save the logs, and attach them to this thread. If a log ID is generated, please share that with us as well.

Thanks,

Anand Sri.

[22603684gd51 · Accepted solution]

Support guided me through this with a remote session and solved my problem.