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LavaboQC
Participant
September 18, 2023
Answered

Acrobat reader DC hang and crash

  • September 18, 2023
  • 1 reply
  • 1243 views

Hi

We were submitted multiple peoplehaving the problem.

Ive reproduced the problem on a newly installed Windows 11, with latest version of Acrobat reader  (2023.006.20320).

The pdf come from a xerox scanning device, im not sure if it was using OCR.
Ive disable all the security option in PREFERENCE\Enhanced security, no change
Ive run Acromon and created log files.

It seems PDF created in Word or ellse work.  Only the ones coming from the Xerox scanning device.

Please dont tell be to use acrobat cleaner, this is a new windows 11 installation with a new and only adobe acrobat reader installation.
Can i upload the logs somewhere please so we could have a hint.

This topic has been closed for replies.
Correct answer Jim32695837w77n

I too have a problem with Acrobat Reader version 2023.006.20320 on a brand new Lenovo laptop running Windows 11.

Any pdf file from any source that is over about 5Mb in size will hang Acrobat Reader and not respond. It is unworkable. 

Interestingly, the same version on my old laptop (Dell), works 100% fine with all files BUT the interface looks quite different.

Is this an Acrobat problem, a Lenovo problem or a Windows 11 problem.

The tech department of the retailer from whom I bought the laptop has no idea.

Any number of un-install/re-install or repair attempts makes no difference, exactly the same problem.

HELP - urgently. I have resorted to continuing to use my old laptop.

1 reply

J
Jim32695837w77nCorrect answer
Participant
October 20, 2023

I too have a problem with Acrobat Reader version 2023.006.20320 on a brand new Lenovo laptop running Windows 11.

Any pdf file from any source that is over about 5Mb in size will hang Acrobat Reader and not respond. It is unworkable. 

Interestingly, the same version on my old laptop (Dell), works 100% fine with all files BUT the interface looks quite different.

Is this an Acrobat problem, a Lenovo problem or a Windows 11 problem.

The tech department of the retailer from whom I bought the laptop has no idea.

Any number of un-install/re-install or repair attempts makes no difference, exactly the same problem.

HELP - urgently. I have resorted to continuing to use my old laptop.

    C
    Chantal27208224njne
    Participant
    December 20, 2023

    I have the same problem with the freezing . It's very anoying. All updates are done (automatic updates).

    Version: 2023.006 20380

    I am looking to change the app for something more stable. 

     

    J
    Jim32695837w77n
    Participant
    December 21, 2023
    Try Foxit Reader - it is free, and works perfectly for me, whereas Acrobat
    reader no longer works, crashes on large files or files with graphics.
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