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J
Jonas22840988kbv3
Participant
January 26, 2022
Answered

Acrobat Reader DC keeps asking for login

  • January 26, 2022
  • 2 replies
  • 20759 views
Previously I have used Acrobat Pro but canceled the Subscription for it. Now I am using the free version of Acrobat Reader DC.

Here is the Problem:
Every time I open Acrobat Reader I am prompted to log in. The login window closes before you can enter anything and then opens again. 
This happens about 30 times. The program is installed on a Windows Terminal Server 2022 and only occurs with one user.
 

 

 
 
 
 
 
Correct answer Jonas22840988kbv3

Update: I was able to solve the Problem.

 

Solution: The problem was with the Windows credential manager. There was a bunch of saved credentials for Adobe. I uninstalled all programs that had something to do with Adobe, deleted the saved access data from the credential manager and reinstalled everything. Suddenly everything worked perfectly.

2 replies

J
Jonas22840988kbv3AuthorCorrect answer
Participant
January 27, 2022

Update: I was able to solve the Problem.

 

Solution: The problem was with the Windows credential manager. There was a bunch of saved credentials for Adobe. I uninstalled all programs that had something to do with Adobe, deleted the saved access data from the credential manager and reinstalled everything. Suddenly everything worked perfectly.

    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    January 26, 2022

    Hi,

    Can you confirm that the previous install is completely cleared off the account?

    It is possbile that some keys in the registry, file association... might be left behind and some common services try to launch the login window

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