Acrobat Reader will not connect to OneDrive for Business

Forum|Forum|4 years ago
August 6, 2021
2 replies
2692 views

If you follow this document, https://helpx.adobe.com/acrobat/using/access-onedrive-files.html, it fails when trying to connect to OneDrive for business.

It fails with this error, "An error occurred while adding your account. Please try again later." I ran a Fiddler trace while trying to connect and it through a 400 error, "Bad Request."

We have O365 with 2 factor authenticaion.

Personal OneDrive seems to work

Thanks in advance for any thoughts oon this.

This topic has been closed for replies.

D

defaultfez2zaa69idnAuthor

Participant

We are having the same issue. I have figured out a work around. Instead of connecting to OneDrive for business, use a SharePoint connection instead. For the URL put in the URL of the users OneDrive. The URL should look something like this, https://tenant-my.sharepoint.com/personal/username_tenant_com/.

J

Jolande-Cure

Participant

Thanks. I also use that one now, but my colleagues can't get used to the fact they see te the level above 'Documents'. Thanks anyway :-). Appreciate it.

J

Jolande-Cure

Participant

Same here. Personal OneDrive works fine, Sharepoint site works fine, OneDrive for Business fails.

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