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DC Tyler28282118mwer
Participating Frequently
February 22, 2024
Question

Acrobat running extremely poorly for literal months

  • February 22, 2024
  • 1 reply
  • 2139 views

I have the latest version of acrobat installed, I have uninstalled and reinstalled. Acrobat has been running worse and worse every month now. Large sized files? It may load chunks in eventually. Zooming in is a catastrophic failure, nearly impossible to view things while zoomed in, it will never stop trying to redraw chunks of it. It's far more efficent to place a pdf into illustrator and zoom in on it to inspect it than it is in acrobat. Run a pitstop action? Redraw fails, gives a blank screen and needs to be reset. What's the deal, it's been 6 MONTHS with no stability fixes. Nothing has started working better at any point, it's excruciating. I don't have the option of not using a mac or adobe products, this is what's at my desk at work. For christ's sake please DO SOMETHING.

 

LOOK AT THIS - THIS IS ALMOST EVERY FILE I OPEN NOW. It's the same area I'm not even zooming in and out it just keeps failing to draw while I sit here and type this!!

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 23, 2024

    Hi @DC Tyler28282118mwer

     

    I hope this message finds you well. I'm sorry to hear about the difficulties you're experiencing.

     

    To narrow down the issue, could you please confirm if the problem persists with other PDF files as well? If the file is stored on a shared network or drive, kindly download it locally to your computer and attempt to open it again.

     

    Additionally, it's essential to ensure that you are using the latest version of Acrobat DC. You can check the version by navigating to Help > About Acrobat. Please verify that you have version 23.08.20533 installed. If not, you can check for updates by going to Help > Check for updates. After updating, please reboot your computer.

     

    For Windows users, you may also try repairing the installation from the Help menu.

     

    If the issue persists, resetting Acrobat preferences might help. You can follow the instructions outlined in this article: How to reset Acrobat preference settings to default.

     

    Let us know how it goes.

     

    ~Amal

    D
    DC Tyler28282118mwerAuthor
    Participating Frequently
    February 23, 2024

    Yes, it's the most current version. Yes, it's other PDF files, it's almost EVERY pdf file. The files are on my desktop when I'm working with them. It's not an issue with the files, or my mac. Everyone in my office has these issues, and has for months. The product (Acrobat) is laggy and unresponsive, it cannot properly or easily redraw files. Doing anything either with native adobe functions or plugin actions, can, and likely will cause an issue with the redraw where it will slowly, painfully, fail to load the display. 

    D
    DC Tyler28282118mwerAuthor
    Participating Frequently
    March 1, 2024

     

    Hi there,

     

    Please update the application to the new optional update version 23.08.20555 and reboot the computer and check. You may download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2024qfe.html#dccontinuousfebtwentytwentyfourqfe 

     

    If it still doesn't work, please collect the the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

     

    Regards
    Amal


    Updating it solved nothing

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