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Participant
February 13, 2025
Question

Acrobat Shared Files Missing but Shared Link Still Works

  • February 13, 2025
  • 1 reply
  • 536 views

Last week I shared a PDF using Adobe Acrobat. Today it no longer shows up under "Shared by You" within Acrobat and it also does not show up on the cloud Adobe Acrobat files "Shared by You". The file was there yesterday.

But here is the kicker, the link I sent via email still opens a web version of the file and I can see everyone's comments. So I know the file still exists somewhere.

I tried rebooting my computer and when I check for updates it says my Acrobat is up to date (Adobe Acrobat Pro 2024.005.20399).

I'd really like to know what happened to my shared files.

1 reply

creative explorer
Community Expert
Community Expert
March 8, 2025

@Mary36826152p0wt there might be a temporary syncing issue with your Adobe Acrobat shared files. Although the files are still accessible via the shared link, they're not appearing in the "Shared by You" section within Acrobat or on the cloud. To troubleshoot this, first, try logging out of your Adobe Acrobat account and then logging back in. This can often refresh the connection and resync your shared files. If that doesn't work, try clearing the cache and cookies within the web browser and Acrobat, as outdated data might be causing display issues. 

Now, sign in to Acrobat Web: Go to https://documentcloud.adobe.com/ and sign in with your Adobe account. Use the search function to look for the specific PDF file by its name. It might be located in a different folder or under a different section than "Shared by You." If you can still access the file via the shared link, open the link and check the sharing permissions. It's possible that the sharing settings were accidentally changed, restricting your access to the file through the "Shared by You" sections. 


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