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Participant
September 5, 2025
Question

Acrobat Sign In Crash

  • September 5, 2025
  • 1 reply
  • 153 views

I purchased an authentic perpetual license for Adobe Acrobat 2017 Pro and am waiting for it to be delivered, while using the free trial in the meantime. The program installed fine and I was able to use it without issue on my system for several hours before it randomly crashed. Now whenever I open it, I am stuck in a loop of signing in, activating my trial, and seeing the program open for half a second before closing and reopening the sign in prompt. No dialogue is appearing to indicate that the program crashed, but in event viewer I have found the following message:

 

Faulting application name: Acrobat.exe, version: 17.8.30051.28269, time stamp: 0x58fe4b69
Faulting module name: Acrobat.dll, version: 17.8.30051.28269, time stamp: 0x58fe4b4a
Exception code: 0xc0000005
Fault offset: 0x000912a1
Faulting process id: 0x5d7c
Faulting application start time: 0x01dc1e0998188098
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\Acrobat.dll
Report Id: dcf34d18-0c9d-4552-84f9-9bc53b6626e2
Faulting package full name:
Faulting package-relative application ID:

There are dozens of identical messages with different timestamps and report IDs. 

 

I know 2017 isn't up to date but it was working just fine for several hours so there shouldn't be any incompatibilities with my system. And no, I can't afford to spend hundreds of dollars a year on a subscription service.

1 reply

creative explorer
Community Expert
Community Expert
September 5, 2025

@Dreamy_Walrus3887 WHAT? Why would you buy an older 'perpetual license for Adobe Acrobat 2017 Pro' which is no longer supported. According to Adobe's official support lifecycle policy, support for Adobe Acrobat 2017 Classic ended on June 6, 2022. Using an unsupported version of any software, especially one that handles sensitive documents like a PDF editor, can pose significant security risks. The Adobe staff will tell you there isn't anything they can do either besides upgrading. When you think of 'security' for PDFs, I only go with Adobe. You can try third party apps, but, they would have access to private and sensitive information!

m
Participant
September 5, 2025

Assuming this isn't an AI bot (because it really reads like one), I'm not doing anything with sensitive documents. It's for unimportant personal projects and fillable game sheets. I don't need up to date security features, I need something that can edit cells in fancy looking spreadsheets. That's why I'm using something old and not paying out the nose.