Acrobat Sign - Request Signature gives error message

When trying to Request Signatures I keep getting the error message below:

An Error has Occurred. Please try again. Authentication Failed

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Participant

Me 5.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

Please go through the help page https://adobe.ly/3TMkGgV and see if that works for you.

Let us know how it goes.

~Amal

Participant

Me too. Did you figure it out?

Participant

Me three. I guess no one else has this issue?

I'm logged in with a federated account so not sure what authentication Acrobat needs.

Participant

me four- I am having the same problem

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