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Participant
January 16, 2023
Answered

Acrobat stürzt seit kurzem ständig beim Start ab

  • January 16, 2023
  • 1 reply
  • 2539 views

seit drei Tagen kann ich den Acrobat (Creative Cloud - neueste Version) auf dem Macbook mit OS Ventura 13.1 nicht mehr starten - mehrfach deinstalliert und neu installiert - die gesamte CC deinstalliert und neu installiert. nichts hilft. brauche dringend Rat! Danke vorab, Jan

Correct answer AkanchhaS8194121

Hi @Jan_Meyer 

 

Sorry to hear about the trouble caused, and thanks for sharing the troubleshooting steps performed. 

Have you started experiencing this issue after installing the latest update for Acrobat or OS? 

When you say you cannot start the application, does it mean the Acrobat doesn't launch? 

Try this:

  • Restart computer
  • Run this cleaner tool to remove the existing installer and application’s files traces:

           https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

  • Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

If this doesn't help, then enable a root user account and try launching the application in that.

Click here

 

If it still doesn't work, then. 

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  share them by uploading to cloud storage (any) 

 

Thanks,

Akanchha 

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
January 16, 2023

Hi @Jan_Meyer 

 

Sorry to hear about the trouble caused, and thanks for sharing the troubleshooting steps performed. 

Have you started experiencing this issue after installing the latest update for Acrobat or OS? 

When you say you cannot start the application, does it mean the Acrobat doesn't launch? 

Try this:

  • Restart computer
  • Run this cleaner tool to remove the existing installer and application’s files traces:

           https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

  • Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

If this doesn't help, then enable a root user account and try launching the application in that.

Click here

 

If it still doesn't work, then. 

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  share them by uploading to cloud storage (any) 

 

Thanks,

Akanchha 

Jan_MeyerAuthor
Participant
January 17, 2023

Akanchha - you made my day!!!! Best, Jan

AkanchhaS8194121
Legend
January 17, 2023

That's really nice to hear Jan. 

Let us know if there's any further assistance is required.

 

~Akanchha