Acrobat Standard crashes upon opening

Report · Aug 22, 2024

Using Adobe Standard on a Win10 22H2 Enterprise PC. Starting recently, Adobe opens to a blank white screen when opening either the application or a PDF directly, and crashes back out after ~2 seconds with nothing appearing on screen.

-I've uninstalled, rebooted, reinstalled both Adobe and then again with Adobe & Creative Cloud for good measure with no effect.

-I've uninstalled, ran Adobe's AcroCleaner, and reinstalled with no effect.

-Rebooted a half dozen times to no avail.

-Signed out of Creative Cloud to see if it was an account-related issue but it had no effect

-I've enabled the crash dump files, started Adobe to witness it crash, then checked the crashdumps folder and I see about a dozen 12mb files that were there already... but the two new ones from after I enabled the crashdump logging are ~325mb each.

I appreciate your assistance in advance.

Report · Aug 28, 2024

Hi,

I'm also facing the same issue with version 22H2. Like you, I tried to resolve it on my own, but without success. I then contacted support, and they tried to assist me, but unfortunately, that didn't work either.

I've sent them my logs, and I'm hoping for a resolution soon.

Report · Aug 28, 2024

It is very frustrating to be PAYING for this subscription and can't get any
answers or help whatsoever. I may have to find another PDF tool if this
doesn't work soon.

*USMC VETERAN*

Report · Aug 29, 2024

Same issue for one of my clients. Version 23H2 for me.

Report · Aug 29, 2024

I did notice that it opens fine on another user profile on the same computer.

Report · Aug 29, 2024

It sounds like you've tried several troubleshooting steps already. Here are a few additional suggestions:

1. **Update Graphics Drivers**: Sometimes, outdated or corrupted graphics drivers can cause issues with applications. Make sure your drivers are up-to-date.

2. **Check for Windows Updates**: Ensure your Windows 10 system is fully updated. Sometimes, system updates can resolve compatibility issues.

3. **Disable Protected Mode**: Try launching Adobe Acrobat in Safe Mode or disabling Protected Mode by going to `Edit > Preferences > Security (Enhanced)` and unchecking "Enable Protected Mode at startup."

4. **Review Crash Dumps**: Since you have large crash dump files, consider analyzing them or reaching out to Adobe Support with these files for further help.

If these steps don’t resolve the issue, contacting Adobe Support directly with your crash dump files might provide more specific assistance.

#instaup

Report · Sep 17, 2024

Hi @Ken381626317ss3 @vtss1_3541 @bricel88635199,

Sorry for the troubled experience and the delay in responding to your posts.

I understand how frustrating it can be when you cannot work, especially when it’s a vital part of your work. We truly appreciate you bringing this to our attention and sharing your experiences.

If the issue is still reproducible, I would appreciate it if you could assist us with the following info and all of it is required to help you better:

Ensure Acrobat is updated to the latest version available: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html
If the issue persists
Acrobat version installed on your machine.
Crash Logs: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html - Manually collect and zip and upload to cloud drive and share with us
Performance logs: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html - you can upload these logs via this tool and share with us the log ID

Thank you for your patience and support.

~Tariq