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walterbacxa
walterbacxa
Participant
October 18, 2023
Answered

Acrobat Standard DC - Wrong Time Zone

  • October 18, 2023
  • 1 reply
  • 2759 views

We are using the Adobe Acrobat Standard DC app to request e-sign. The date and time stamp are correct on the requested signature. However, the audit trail is marked with the incorrect time zone to GMT which does not reflect our location. This still occurs even if we have changed our preferences to Hawaiian Time Zone (HST) for each user (Preferences->Adobe Online Services->E-signing Settings->Personal Preferences->Time Zone). Adobe support says this can't be changed.

 

We work with other organization (that has more resources) that has Adobe E-sign (the cloud-based subscription where you send a request for signature as a "transaction"), and their audit trail reflects the correct time zone (HST). This does not make any sense. Please help!

    This topic has been closed for replies.
    Correct answer Amal.

    Hi @walterbacxa 

     

    Hope you are doing well and thanks for reaching out.

     

    Audit Reports are intended to be authoritative documents that articulate how a document has been manipulated from the moment it was created until it was fully resolved. They can be saved as PDF files and printed for internal processes as needed.

    • A key difference to note is that the Audit Report shows all events standardized to the GMT time zone. This mitigates confusion for auditors reviewing transactions from users across multiple time zones.
    • The Activity list is dynamically generated for the viewer and reflects all events in the time zone of the viewer's local system.
    • The time stamp of the visible signature field embedded into the agreement reflects the time zone of the signer's local system at the time the signature is applied. The time zone code is supplied to provide context when viewing the PDF.

     

    For more info.please check the help page https://helpx.adobe.com/sign/using/manage/activity-log.html

     

    ~Amal

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    October 18, 2023

    Hi @walterbacxa 

     

    Hope you are doing well and thanks for reaching out.

     

    Audit Reports are intended to be authoritative documents that articulate how a document has been manipulated from the moment it was created until it was fully resolved. They can be saved as PDF files and printed for internal processes as needed.

    • A key difference to note is that the Audit Report shows all events standardized to the GMT time zone. This mitigates confusion for auditors reviewing transactions from users across multiple time zones.
    • The Activity list is dynamically generated for the viewer and reflects all events in the time zone of the viewer's local system.
    • The time stamp of the visible signature field embedded into the agreement reflects the time zone of the signer's local system at the time the signature is applied. The time zone code is supplied to provide context when viewing the PDF.

     

    For more info.please check the help page https://helpx.adobe.com/sign/using/manage/activity-log.html

     

    ~Amal

      walterbacxa
      walterbacxaAuthor
      Participant
      October 18, 2023
      Please explain to me how the audit trail that we received our copy of an e-sign from our colleagues from the State of Hawaii have an HST time zone stamp? I would gladly provide you a copy.

      Thank you,
      WNB
      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      October 19, 2023

      Hi there

       

      Audit Report uses the GMT timezone by default, but can be configured to use the account/group defined offset if desired.

      Administrators can set their account and group level time zone offset to adjust the user environment to reflect a time frame that matches user expectations.

       

      For more information please check the link: https://helpx.adobe.com/sign/using/sign-config-defaul-time-zone.html

       

      ~Amal

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