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Acrobat Updater error dialog instruction issue - Retry button missing

New Here ,
Mar 15, 2025 Mar 15, 2025

 

 

mdcclxv_0-1742065764055.png

 

TOPICS
Modern Acrobat
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Community Expert ,
Mar 15, 2025 Mar 15, 2025

@mdcclxv time to get a new Hard Drive with more space.... or get a new computer!

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Community Expert ,
Mar 16, 2025 Mar 16, 2025

I think they are referring to the fact that the message doesn't correspond to the buttons in the dialog... Which is indeed unfortunate.

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New Here ,
Mar 18, 2025 Mar 18, 2025

Yes, that's what I'm referring to, thank you. What's even worse is that there's no Retry option when there should be.

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Adobe Employee ,
Mar 18, 2025 Mar 18, 2025
LATEST

Hi @mdcclxv

 

Sorry for the troubled experience, and thank you for bringing this to our attention.

We understand how frustrating it can be to encounter update failures, and we appreciate you sharing your experience.

 

As you seem to have figured out, this is due to a storage-available issue on your machine's local hard disk drive. 

While we acknowledge an issue with the messaging on the dialog that you rightly have pointed out. We will share this feedback with our product and engineering teams for further review.

 

We appreciate your patience and will update the thread if we receive any additional information.

 

Thank you for your feedback and support. 

 


~Tariq

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