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defaultivsablij74p7
Participant
June 23, 2023
Answered

Acrobat V23 Opens and Closes Immediately

  • June 23, 2023
  • 2 replies
  • 1624 views

When I tried opening a PDF file, the program would open, then open a popup window (blank--nothing loaded) and then both the popup and the program would shut down.  I updated my version of Acrobat using Creative Cloud to version 23 and tried again.  Same result.  Rebooted my computer and tried again, same thing.  

This topic has been closed for replies.
Correct answer defaultivsablij74p7

For the benefit of anyone else having this problem, I had to call Adobe Support and have them remotely take control of the computer and show them the issue.  They uninstalled Adobe, and then reinstalled it from a direct installation file and not Adobe Creative Cloud.  Then it started to work.

2 replies

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defaultivsablij74p7AuthorCorrect answer
Participant
June 23, 2023

For the benefit of anyone else having this problem, I had to call Adobe Support and have them remotely take control of the computer and show them the issue.  They uninstalled Adobe, and then reinstalled it from a direct installation file and not Adobe Creative Cloud.  Then it started to work.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 1, 2023

    Hi @defaultivsablij74p7 

     

    We are sorry for not being able to address your query on time.

    We also appreciate that you took out time to update the discussion, which would be helpful for users experiencing similar issues. 

    Here's a link for the direct installer of Acrobat Pro: 

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

     

    Thanks,

    Akanchha

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    defaultivsablij74p7Author
    Participant
    July 3, 2023

    Unfortunately, the fix did not last long.  Acrobat worked for about a week, and then started doing the same thing again.  Because the uninstall and reinstall process take a long time (30 mintues at least) this solution is unacceptable.  I use the software for business purposes, and 30 minutes of wasted time is far too much.

     

    D
    defaultivsablij74p7Author
    Participant
    June 23, 2023

    I've tried three methods for resolving.  Accepting the EULA agreement, repairing the application through the control panel, and updating the hosts file.  No joy.

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