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nickd53241277
Participating Frequently
June 15, 2023
Question

Acrobat will Not launch across the company after latest MS patch KB5027215

  • June 15, 2023
  • 4 replies
  • 6988 views

Like it says in the subject, 6k endopoints affected. Anyone else have this issue?

    This topic has been closed for replies.

    4 replies

    interni79511330
    interni79511330
    Participant
    June 21, 2023

    We had this issue and tried several Adobe Versions but what soled the issue was removing Microsoft security patch KB5027215 - Artickle: June 13, 2023—KB5027215 (OS Builds 19044.3086 and 19045.3086) - Microsoft Support

    However as an admin this is less then optimal to remove this security patch if that would leave the endpoints vulnerable.

    I would suggest testing the removel before doing anything via. wsus. 

     

      N
      nickd53241277Author
      Participating Frequently
      June 20, 2023

      did anybody find a fix yet? I had a call on Friday with support but haven't heard anything since?

        dietmar123
        dietmar123
        Participant
        June 21, 2023

        If present, Fireeye HX maybe the problem in it's installed version.

          N
          nickd53241277Author
          Participating Frequently
          June 22, 2023

          upograde to 35.31.25 that should fix it

            B
            bigfoot87
            Participant
            June 16, 2023

            Same issue in our environment. 

            @nickd53241277 Using Ivanti Workspace Control by any chance?

            N
            nickd53241277Author
            Participating Frequently
            June 16, 2023

            No, we dont use Ivanit. I have a call with Adpbe support shortly, will update.

            Meenakshi Negi
            Meenakshi Negi
            Legend
            June 16, 2023

            Hi nickd53241277 and H.26533922nw9a,

             

            Thank you for reporting this.

             

            We have shared the information with the team, and they are looking into this.

            We will get back with more information on this or if any information is required.

             

            Thanks,

            Meenakshi

            T
            Test Screen Name
            Legend
            June 15, 2023

            If you have an enterprise license, I recommend you let Adobe know immediately, by raising a support case in the Admin Console. (Posts here do not reach the necessary people in Adobe).

            It may be useful (to other users) to post more detailed symptoms for "will not launch" eg exact error messages. Also to confirm whether rolling back the patch restores Acrobat to its previous state. Also, whether Acrobat is 32-bit or 64-bit, and which version you deploy.

             

            L
            Larry243366464ucv
            Participant
            June 16, 2023

            Will not launch.  No error message.  Nothing.  Try to open Acrobat and nothing.  Some items in event viewer that don't point to anything in particular.  

            After a number of restarts some users are able to lauch Acrobat.

             

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