Acrobat won't apply redactions

[CCCITORDERS]

Hello,

I work for the IT Department in Local Government in South Wales. We have a few staff who use Adobe Acrobat - Subscription licence users. Our Legal department who use it daily are having issues with redaction. No matter how large or small the PDF or how many words/sentenced they want to redact, it just won't apply. When 'apply' is clicked, a pop up comes up with the spinning circle which never goes away. They then have to hit esc and run a debugging tool.

All of the Team are having this issue. 

The software is up to date, I ran a software repair, tried saving a new PDF, but nothing has worked. The whole Team are having the same issue on all PDF's. I also checked document security which was fine. The only correlation between the users is that we use Sharepoint and the PDF's are always saved to Sharepoint. I did try saving one locally to see if that made a difference but out policies don't all that.

Has anyone else encountered this issue? Any idea what could be causing it?

Many thanks

[CCCITORDERS]

Just to add to this - I installed the software for myself and the same thing is happening

[David J D]

We are getting the same (also from a UK goverment in the southeast)

Version 2023.001.20143 | 64-bit
Mix of Laptop and VDI devices. 

When applying a redaction (of any size) you get a white box with a spinning icon and thats it. 

Last known working version was 2022.002.20191

[David J D]

Forgot to add I tested with a local file and a sharepoint file - same on both. 

[Ben J.G]

Having the same issue with some of our users (another UK government in the South!), with the loading wheel working with local, OneDrive, SharePoint and mapped drive locations. Using version 2023.001.20143 (latest available release).

[David J D]

We have managed to resolve this issue on our end by changing the language from ENGLISH WITH ARABIC SUPPORT to ENGLISH; 

Edit>Preferences>Language
Select "Choose at application startup",

close Acrobat and reopen it.

When prompted, select English and check if the issue with the redact tool is resolved.

[KVP2023]

This is brilliant thank you so much - my head was going further and further into a brick wall!!

[Ben J.G]

Amazing - great work, thank you for this David! Worked for all our users.

[erika-runninggirl]

I want to join the corous of Thanks - weird setting and not one I would have found by myself. No idea why my system wants me to be able to read Arabic - I can't!

Cheers

Erika

[MC218]

Thank you David JD - you have saved me many more hours of trying to fathom why this was happening.

[Glyn30632236k5l6]

Thank you soooooooo much

[Tom3109021197gm]

Thank you Daivd, top man! 

[Dr eamonn]

Thank you for that suggestion it worked

[Liam326158150tn1]

Thanks Dave.

That worked. Much oblidged!

[Bindi33908568yha7]

thank you so much !! worked for me too!

[David J D · Accepted solution]

reposting the workaround so it's a bit easier to find:

We have managed to resolve this issue on our end by changing the language from ENGLISH WITH ARABIC SUPPORT to ENGLISH; 

Edit>Preferences>Language
Select "Choose at application startup",

close Acrobat and reopen it.

When prompted, select English and check if the issue with the redact tool is resolved.


Also to add we raised this with Adobe Support who advised they are aware of this as bug "ADC-4414306".
The supposed earliest possible date for a fix will be the September however this is not a guaranteed date. 

[Euros - Marketing]

Thank you, this has been bugging me for days. As two users in the business I work for (also South Wales, small world eh?) could not get redaction to work under thier profiles (which do not have Admin rights). I found that on the same laptops when logged in as an Administrator on the PC that redaction was working, leaving me to think it was being caused by a Roaming Profile issue?  However this language "Fix" has worked for both of them!

[beckym45802880]

Outstanding workaround - fixed here too, this has been affecting me for months. 

How you found the workaround for this I've no idea, but thank you!

[PeterJSY]

Thank you ... this now works after months of being unable to use it and looking for alternatives

Adobe.... this needs fixing as reputationally damaging and to reseller clients

www.simplicity.je

Peter

[sharif.khan]

I did same for a large document whihc has 1499 pages and 5978 instances which I am trying to redact. But it's just stuck and not responding state. How can I do that. Please help me on that.

[MARYNA3320917399iq]

I'm just getting a white box with a 'buffering' circle, and nothing...

Please help! I managed to do it the other day on a different computer! Cannot believe Adobe has such terrible glitches like this!

I also get loads of error reports when I close a document - I just ignore them, but it shouldn't be doing this?! Does anyone else experience this!? 

[Signal Lease]

Please just follow the instructions above about changing the language prefrences, that's what worked for my two end users. to fix this Redactions issue. 

[Abambo]

Did you try out the marked solution here: https://community.adobe.com/t5/acrobat-discussions/acrobat-won-t-apply-redactions/m-p/13847354#M4147...

[MARYNA3320917399iq]

Well it worked!!? How strange - that is not good is it?!

[Graeme33810813cddt]

had the exact same problem and your work around has resolved our issue.

Thank you very much