Acrobat won't install via CC - error 136

Question

Hi there, I'm trying to install Acrobat via CC and I'm getting error code 136 and the log file saysExit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 21.5.20060.0 Adobe Acrobat\Setup.exe_21.005.20060 -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1602

------------------------------------------------------------------------------------- This is a clean build PC with no previous versions of Acrobat Any help would be appreciated &#128578; Cheers!

AkanchhaS8194121 · Answer

Hi Synner,

We apologize for not being able to reply to issue on time.

Exit code 7 is a known error caused by a corrupted registry entry. If you still experience the same issue, then please refer to the troubleshooting steps suggested here: https://helpx.adobe.com/creative-cloud/kb/error-exit-6-exit-7-cc.html#rename_folders

Note: Before attempting this solution, make sure that you have attempted to uninstall the programs you are trying to install. Use cleaner tool for the uninstallation: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Let us know the result.

Thanks,

Akanchha

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