Acrobat won't update with ai features

[FrameMaker-dk]

When I relaunch Acrobat I should be able to have "AI features". I have this prompt in the top of Acrobat, but relaunching makes no difference. I still get the prompt. I have checke for Updates, but Acrobat is up-to-date. What to do? ....

[Abambo]

Try uninstalling, AcroCleaner, redownload and installing. 

[FrameMaker-dk]

Good suggestion! Thank you!

[Abambo]

You're welcome. 

BTW: I have no issue on my Windows 10 computer.

[Tariq Dar]

Hi @FrameMaker-dk ,

Please let us know if the issue got fixed using the @Abambo suggestion. 
If it didn't, please let me know if you can use the AI assistant despite this pop-up message.

Thanks,
Tariq Ahmad.

[Laubender]

Hi together,
I wonder where exactly I can enable "AI features".

My Acrobat Pro comes with a Creative Cloud subscription:

24.002.20687

In Acrobat's Preferences I changed Language from German to English (US) and under main menu View I disabled new Acrobat. Perhaps that's the issue?

Regards,
Uwe Laubender
( Adobe Community Expert )

[Tariq Dar]

Hi @Laubender, 

Currently, AI Assistant in Acrobat supports PDFs in English, and there are plans to add additional languages in future releases. 'AI Assistant' may inadvertently provide non-English responses, but these go beyond the intended purpose of the AI Assistant capability and should not be relied upon at this time.

Once you have changed the locale, have you tried re-launching Acrobat? Is your machine IT managed? 
Also, check the "AI Assistant" preference if that is enabled or not to check:

• For Windows: Acrobat>Edit>Preferences>'Generative AI'
• Mac> Acrobat>Preferences>'Generative AI'

Let us know how it is working at your end. 

Thanks, 
Tariq 

[Laubender · Accepted solution]

Hi @Tariq Dar ,

thanks for the hints.

Currently I cannot see "Generative AI" in Acrobat Pro's Preferences:

Found a hint by Steve Werner, that this feature is only available (visible) under the following circumstances:

"The Generative AI features require you to turn on the “New Acrobat” feature set under the View Menu."

Well, now that I enabled the "New Acrobat" feature set under the View Menu and restarted Acrobat Pro, I still cannot see the new preference entry "Generative AI". Instead I see a new message, but only after I opened a PDF, that after a restart "AI Generation" should be available:

So well, I hit the button "Restart Acrobat", and suddenly the new preference "Gereative AI" is available:

Enabled the feature Generative AI and now I have access to AI Assistant when a PDF is open:

Thanks,
Uwe Laubender
( Adobe Community Expert )

[Laubender]

FWIW: I asked the AI Assistant to list all words not in English of a project that is currently translated from German to English. And indeed AI Assistant found a couple of words in German that were missing in translation.

However, I did not find a way to use the commenting feature of Acrobat Pro to mark the words as annotations. I'd like to use the PDF Comments feature to load the annotated PDF to InDesign where the original layout resides to easily find the words still in German and not to use InDesign's Find/Change function for searching the words of the created list one after another…

Well, that would be a topic for another thread here in the forum.

Regards,
Uwe Laubender
( Adobe Community Expert )

[Laubender]

Also: adding the page number to every word in the result list was not possible.

Regards,
Uwe Laubender
( Adobe Community Expert )

[James ONeill]

I can NOT get rid of this prompt. It is with me 24/7, no matter what I click on. Restart Acrobat simply makes Acrobat crash. My admin says that the AI feature is disallowed in our account, which is GOOD, because it's a TERRIBLE SECURITY HOLE (remember Flash, everybody?).

How can I get rid of this?

[James ONeill]

Sorry, I should add I'm on a Mac using 14.4.1, running Acrobat Pro build 23.8.20533.0 and Creative Cloud 6.3.0.207

[Laubender]

Hi @James ONeill ,

go to preferences in Acrobat Pro and disable "Generative AI".

Or go back to "old" Acrobat with View > Disable new Acrobat

Regards,
Uwe Laubender
( Adobe Community Expert )

[James ONeill]

I appreciate that, but neither of those work. "Generative AI" doesn't appear in preferences, and Disable new Acrobat simply quits the program and crashes.

[Tariq Dar]

@James ONeill Are you referring to the blue bar? Would you share the screenshot with us? Also, could you confirm if you still have this version of the app installed, Acrobat Pro build 23.8.20533.0? You should have different version installed, kindly confirm the latest app version on your machine

[James ONeill]

[Laubender]

Hi @James ONeill ,

so after you select View > Disable new Acrobat Acrobat is crashing instantly?

Or after you press the Restart button on the following dialog?

Are you able to uninstall Acrobat Pro from the Creative Cloud Desktop app?

If that works, I would log out from your Creative Cloud account in the Creative Cloud Desktop app, restart the machine, log in to your Creative Cloud account with the Creative Cloud Desktop app, install Acrobat Pro again and see if that helps to use the feature View > Disable new Acrobat.

Regards,
Uwe Laubender
( Adobe Community Expert )

[James ONeill]

Yeah, I assumed I would have to go there. Thanks!