Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Acrobat X compatibility

New Here ,
Jun 20, 2017 Jun 20, 2017

I am currently using Adobe Acrobat X  10.1.16. I can't open pdf files using Safari after I updated my Mac to its latest version 10.12.5. Whenever I try opening a pdf, I get a blank screen on Safari. I did not use to have this issue before updating Safari. 

Is there a compatibility issue with Acrobat X and certain versions of Safari?

TOPICS
General troubleshooting
901
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Community Expert ,
Jun 20, 2017 Jun 20, 2017

Acrobat X is not supported on Mac OS X 10.12. Sierra came out after Acrobat X reached it's end of support, so unless Adobe has a time machine, it's impossible for them to anticipate what a new operating system would look like and what software changes would be required to support it in advance. That's why you are running into problems. Your options are to either downgrade the OS to something that is supported by Acrobat X (you can find out in the release notes what OS version would be OK), or upgrade Acrobat to Acrobat XI or DC. Another option is to run Acrobat X in a virtual machine that runs an older version of the operating system. I do that with Parallels Desktop so that I can have access to older versions of Acrobat.

View solution in original post

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 20, 2017 Jun 20, 2017

Acrobat X is not supported on Mac OS X 10.12. Sierra came out after Acrobat X reached it's end of support, so unless Adobe has a time machine, it's impossible for them to anticipate what a new operating system would look like and what software changes would be required to support it in advance. That's why you are running into problems. Your options are to either downgrade the OS to something that is supported by Acrobat X (you can find out in the release notes what OS version would be OK), or upgrade Acrobat to Acrobat XI or DC. Another option is to run Acrobat X in a virtual machine that runs an older version of the operating system. I do that with Parallels Desktop so that I can have access to older versions of Acrobat.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 20, 2017 Jun 20, 2017
LATEST

Thanks for the the quick response.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines