Participating Frequently

Question

Acrobat X keeps crashing in Edit Forms mode

Forum|Forum|13 years ago
January 25, 2013
16 replies
33139 views

Hi!

I use Acrobat primarily to edit forms I made before I started using LiveCycle. I have recently used the adobe cleaner and reinstalled all of CS.5 (because I couldn't figure out how to uninstall Acrobat alone), I am on Windows XP 64 bit--- Acrobat stopped crashing for a few days after the reinstall, now it's crashing when I try to edit form fields. I have a deadline to meet for some form edits... please help?

Many thanks,

Laura

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J

joshuakgotcher

Participant

I am also having this issue. I re-distilled the PDF, put my fields back on it and all though it does not lock up totally now, there is still a 10 or 15 second delay after you type a few letters into the first field. this makes the end users think it's locked up and then they close acrobat. What has been changed on the forms for version 11?!?! this is a real pain. Please Adobe take a look at this issue.

A

aconda

Participating Frequently

Having the same issues when I select the Form Editing button, also the field listing on the right hand side isn't visible.

I have however found a TEMPORARY fix that works for me.

1. Open desired PDF

2. Go to Save as "Optimized" (as previously mentioned here) and save/overwrite.

3. IMPORTANT don't close the document but go rather straight to Edit Form fields once again. I have now been able to edit previously configured fields.

Note: Once I close the file it will crash again when I chose Edit Form Fields unless I once again Save as Optimized and overwrite without closing the file.

Hope this helps some people to at least edit some files without having to recreate from scratch.

A

anythingwilldo

Community Expert

Kinda having the same issue here, not building a form but trying to fill out several. They worked fine three months ago (the last time I had to fill them), now it crashes as soon as I click on one of the field to be filled, only the ones that need actual text to be entered, I have a few others which can only accept a checkmark and those aren't crashing the program.

I have a crash report, to whom can I send it?

I am a Community Expert for Adobe

G

GothamStudio

Participant

Hi Laura

I found that Acrobat crashed everytime I attempted to move a field in the tab order list window.

Solution:

When moving the fields in the tab order window DO NOT CLICK ON THE TEXT. Click on and move the icon only and it does not crash.

Adobe please fix this!

Rob

M

mrwon

Participant

Thanks Rob, this worked for me.

K

katecarlone

Participant

I am having a similar problem... I can select the field, but when I try to reorder them manually in the side panel by dragging , it crashes every time! My clients insist that the fields tab in order so I have to be able to re order them... HELP!!!!!

K

katecarlone

Participant

I should have said, this only happens when I use 11, which I recently downloaded as part of the CC. Seems fine in 10, so will just go back and use that for now. My colleagues versions of 11 seem fine! It is only mine that is crashing.

G

George_Johnson

Inspiring

I don't know what could be causing it, but see if deselecting the following preference helps: Edit > Preferences > Forms > Show field preview when creating or editing form fields.

Does this happen whether or not you're in form editing mode?

W

WildauAuthor

Participating Frequently

Hi George,

Thank you for your reply. The Preferences change didn't make any difference, nor did installing the update for Acrobat.

It only crashes when I'm in Form Editing mode, whenever I try to select a form field, and it's on a specific, recently edited form:

Is it possible that a conflict has arisen between AI CS5.5 and Acrobat? I never used to have any trouble going back and forth making layout changes in Illustrator and then field changes in Acrobat, but the particular form that's giving me trouble is one I just made changes to in Illustrator.

Your thoughts?

Many thanks

Laura

G

George_Johnson

Inspiring

Hi again,

I tried Adobe's help/customer support/chat thing to try to find out why this is happening, and the answer I received was that I had to rebuild my 11-page, 665-field form from scratch. Yikes! All my fields are "hand-made", or customized from "detect form fields": there's no quickie way to recreate them.

The person I spoke with said the problem was that the underlying page layout had originally been built in aiCS3 (though I've edited it in CS5.5 since), and so it was too old to use in Acrobat anymore.

It's puzzling- I had been able to make my layout edits in ai, then field edits in Acrobat, up until a couple of weeks ago.

I'm growing concerned that all my forms will become obsolete after a couple of years. That's scary for a company, to have to have all its custom-built and branded forms rebuilt from scratch every year and half or so.

Am I understanding this correctly?

Thanks for any help or information,

Laura

I'm not sure that's what's wrong and don't know what it means. One thing I did was use PDF Optimizer to remove all of the Illustrator data that's not needed (Discard User Data > Discard private data of other applications)

and it reduced the size of the file by more than 80% (4.87MB > .96MB). It would be interesting to see what happens if you try doing this, making sure to apply just this single optimization. Preflight does show a problem that could be causing this, but I can't say for sure.

If you can recreate the base PDF, you can replace the old pages with the new (after optimizing), and the form fields and any other things will be retained. It's worth a shot.

If that doesn't work, try copying the fields from the old PDF to a new one that you generate, one page of fields at a time. You may have to reposition the fields, but this can be easily avoided as well, and will be much faster.

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