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Known Participant
February 27, 2012
Question

Acrobat X: Lost default duplex print

  • February 27, 2012
  • 6 replies
  • 46274 views

When I upgraded, I lost the ability to duplex print by default and would like to know if I can restore it. I'm working on a mac and there is no duplex option in Acrobat's print command. My printer settings are set on duplex and it operates just fine in other programs. In Acrobat, I have to go into its printer settings via Properties to select duplex. I just want Acrobat to not override my printer settings and default to single-sided when I want 2-sided. Is there way to at least change the default print settings in Acrobat without having to change the Properties setting for each and every file? What an odd feature for Adobe to put into this software and I hope a fix is imminent if there is no simple solution in the current version. One expects an upgrade to be an improvement only in areas where it improves the workflow, not detracts from it, yes?

This topic has been closed for replies.

6 replies

Participant
March 10, 2016

I too had the problem of not being able to print and not having a dialogue with the option to print on both sides. I found that this problem could be rectified in Windows by going to Control Panel > Hardware and Sound > Devices and Printers > Printer Properties > Device Settings > Installable Options > Duplex Unit: Not installed.


By clicking on Not Installed, a drop-down menu appeared with the option of Installed. Selecting Installed and then clicking OK fixed it.


Now when I print in Acrobat Reader, there is the option to "Print on both sides of paper."


The exact path in Control Panel described above may vary slightly, of course, depending upon your verison of Windows, but following it as much as possible (allowing for variations) should get you there. 

Participant
November 18, 2012

I have the same problem.... I am thinking of downloading Pro XI to see if it is any better.....

Below are screenshots from acrobat 9 and 10. I will try what bobwcsu says but it is really bugging me

thanks for any help guys

*Edit- attached wrong screen shot

Participant
January 2, 2013

Recently our network installed Adobe Pro X and I noticed that duplex and drawer choices were not reflected correctly.  After extensive online search, I could not find a remedy but was able to isolate the issue to only in-browser printing.  If I opened Adobe Acrobat X Pro and changed the Edit>Preference>Internet settings and unchecked Display PDF in browser, the printing defaults were correct.  Currently that is what I have recommended to my coworker and seems to have Band-Aided the problem.  I hope this information can help others...

Participant
August 10, 2012

I have the same problem with Acrobat X Pro 10.1.3 on a Mac and a Brother HL-5340D laser printer.  I recently switch to using a MacBook Pro from a Windows laptop.

The duplex worked fine with the printer and X Pro under Win7.  It works fine with MSWord and other applications, it presents the printer presets drop down menu (one I have set duplex), as it does in other applications.

With Pro X I get the same print dialogue that conmolbry showed in his Feb 27, 2012 post.

To get it to print duplex I can: (1) click on the "Printer" button-it shows me the usual (not Acrobat) print dialogue, (2) click print in that dialogue (i.e. do not change anything) (3) that puts me back to the Acrobat diallogue, now when I click print I get two-sided printing. A little cumbersome and somewhat annoying, and wasteful of paper, when I forget do the extra step.

I have tried reloading the driver as instructed from the Adobe help site.

March 13, 2012

I'm having some strange issues too, fresh install.

It seems I have a document that will only print Duplex, even though Simplex is selected in the document properties and I can't seem to alter this on the print settings. Screenshots attached. I actually want to DISABLE double-sided / duplex printing.

Versions:

OS X 10.7.3

Acrobat Pro X - 10.1.2

Adobe Employee
March 6, 2012

Hi,

This is an already known issue at our end and we are tracking it through bug. We cannot ascertain when the fix for this would be released but please be assured that we are working on this.

We will update the forum once we have the fix available with us.

Thanks,

Atul

Allta Media
Community Expert
Community Expert
February 27, 2012

With the 10.1.2 update, Duplex has been turned ON by default for printing. Is this the version that you are using? Here is an article with further information on Adobe Reader/Acrobat 10.1.2 sets Duplex ON by default for printing. Apparently, the following key gets generated automatically when a user tries to print on a duplex printer and then closes Reader/Acrobat 10.1.2 in the Mac preference file setting:

[user]/Library/preferences/[com.adobe.Reader.plist OR com.adobe.Acrobat.Pro.plist]

The name of the key is DuplexMode under AVGeneral and it has Number/int data type.

1 = Simplex (no duplex)

2 = Duplex with Long edge

3 = Duplex with Short edge

NOTE: 0 (or key does not exist) = Duplex with Long edge

bmmotionAuthor
Known Participant
February 28, 2012

Thank you for your reply. I just got the update so yes it is that latest version. There is no print on both sides option in the print dialogue and duplex is not the default. The print command image in the article link you provided doesn't look like like my dialogue box (screen capture below) even though as I said earlier the printer otherwise duplexes just fine for anything besides Acrobat. I tried locating the .plist file you referred to in hopes I could maybe manually adjust the number in there to change to a duplex default. I found two instances of DuplexMode doing a search and neither had a number associated with it to edit. I'm afraid no progress just yet in resolving this.

bmmotionAuthor
Known Participant
February 29, 2012

C'mon people, Adobe, someone?? Is there no answer or resolution to this, something more I can do? This is important and I don't want my issue to get relegated un-answered to the dustbin at p. 15 of these forum posts!