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A
Artsandbeauty
Participant
May 28, 2012
Answered

Acrobat X Pro (10 and lower) won't start on Windows 7 (64-bit)

  • May 28, 2012
  • 18 replies
  • 362054 views

Hello, does anyone know why Acrobat X Pro (10 and lower) won't start on Windows 7 (64-bit)? It just doesn't respond whether I try to open files with it or double-click to start the program. Re-installation and Repair doesn't help. I had the same issue with the previous versions of Acrobat on this computer. 

Thank you!

This topic has been closed for replies.
Correct answer dave_m_k

Thanks for posting this information Amrita.  Working through this step by step process of deactivating the Creative Suite software, then reactivating worked perfectly and I have Acrobat X (CS6 Design/Web Premium) back up and running again!


Please try the solutions outlined in this document: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

18 replies

Show previous replies
E
EvAdobe1
Participating Frequently
June 19, 2012

Hi!

I've just finished my chat session with an Adobe tech, who helped me to quickly solve my issue with Acrobat. Like all of you, my copy of CS6 Acrobat X Pro has stopped working. It just wouldn't launch at all, and I could not open ANY pdf file.

They asked me if my computer is 32 or 64 bit. Mine is 64 bit, so I'm posting this to "only" those who have the same criteria.

The solution they gave me was to follow this path: Start > Computer > C:\\ drive > Program Files (x86) > Common Files > Adobe > Adobe PCD > Cache > Cache.db

Once you're there, you have to RENAME Cache.db as "Cache.old.db"

Now you can launch the appliation. It will give you the software license agreement. Accept it.

It will tell you it's a trial, so you have to click on "License this software"

You must sign in to your Adobe account.

Then enter your license number. And that's it!

They told me I wouldn't encounter any further issues. I expressed my serious concerns of having this same issue 30 days from today, but they reassured me that I wouldn't face this issue again. So, let's keep our fingers crossed

I hope this helps those of you with 64 bit PCs

(I did ask for their permission to post this solution here, FYI)

    M
    MSHarris13
    Participant
    June 20, 2012

    This did actually work....for a short while. Acrobat closed on it's own after working for an hour or so. I've applied the solution 3 times and it appears to work each time, then when opening a new file, it opens, then after a few moments, closes again.

      E
      EvAdobe1
      Participating Frequently
      June 20, 2012

      Oh Gosh!!! ... YES!!! ... Same thing again ... I can't believe this!!! ... Can anybody from Adobe please DO something about this issue??? It's getting frustrating being unable to work on my files like this! After paying so much money for these software programs, locking us out like this is ridiculous!!!

        818g
        818g
        Participating Frequently
        June 15, 2012

        The solution that Jimbo7777 suggested on the parallel thread does work:

        • start up Photoshop
        • Help/Deactivate
        • close application
        • start up Photoshop or Acrobat (it is now running in trial mode)
        • go through the activation process giving the serial

        It's much faster and less painful than uninstalling/reinstalling the whole suite.

        C
        clangschultz
        Participant
        June 18, 2012

        818g got it right... i deactivated, and voila!  launched right away!  wonder if i need to do this every 30 days now?

        B
        bagou001
        Participant
        June 14, 2012

        just about the india call center thing, i don't know in US, but here in belgium, as far as i know, the call center is located in the Netherlands and the guy i talked to was indeed perfect french speaking if not belgian, i know this because a friend of mine has worked there... so for us at least it's not an indian call center ...

        A
        Anonymous
        June 14, 2012

        same thing - It's happened to everyone in the office on Adobe CS6 Web premuim at the same 2 days ago. None of us can start Acrobat 10 or even AcroRd32.exe at all. no errors, just nothing happens.

          dave_m_k
          dave_m_k
          Legend
          June 14, 2012

          Hello everyone,

          Could you please try the following steps based on your operating system:

          Windows:

          • Uninstall Acrobat (either as a stand-alone installation or as a component of your Creative Suite installation)
          • Run the Acrobat Cleaner Tool to remove any remnants of the application.
          • Reinstall Acrobat X through either your CS6 installer or the Adobe Application Manager (Creative Cloud subscribers)

          Mac:

          • Uninstall Acrobat (please check both Applications\Adobe Acrobat\Uninstall and Applications\Utilities\Adobe Installers for available Acrobat uninstallers)
          • Run the CSCleaner Tool and Remove Acrobat.
          • Reinstall Acrobat X through either your CS6 installer or the Adobe Application Manager (Creative Cloud subscribers)

          -David

          M
          MixManSC1
          Participating Frequently
          June 13, 2012

          Same problem here as well. Couple of days ago went to open a file in Acrobat Pro, blinked and went away. Has not worked at all since....  Came here to see if there might be a solution and just found this and plenty of other having the same issue all of the sudden. I'm assuming something updated that has totally broken Acrobat Pro. If I try to open a file or just opening Acrobat Pro no blink, nothing. Just does nothing at all. This is installed as part of the CS6 Suite and a production machine in use all day every day with a lot of custom color settings, plugins, etc. I refuse nor have the time to uninstall the entire suite and re-install everything. This needs a fix ASAP. Acrobat Reader does still work and I can still open PDF files in Illustrator as well but I really need this fixed. System is Windows 7 X64 if that matters.

            A
            Allen Cobb
            Inspiring
            June 13, 2012

            I was able to correct the situation by uninstalling Acrobat X Pro via Programs and Features in Control Panel. Then I unselected the app in the Adobe CS6 Master Collection applet in Programs and Features. And then I rebooted and reinstalled from Adobe CS6 Master Collection applet.

            I believe that's the sequence that worked. The main thing was that Acrobat appeared to have been installed both as a part of CS6 MC, and as a standalone app, and I had to get both of them uninstalled.

            Hope this helps.

            C
            chrispopovic
            Participating Frequently
            June 14, 2012

            Stuck in the same mudhole. I really don't want to uninsall/reinstall. Please somebody tell me Adobe has a fix on this.

            R
            rkdarwin13
            Participant
            June 12, 2012

            Ditto to all of the above. Acrobat Pro was working fine until a day or two ago, then kaput.  Reader still functions.  I have Win 7 (64bit), CS6 Design and Web Premium. Anyone with any new ideas? 

            I don't seem to have an alm.log file, but I do have the amt3.log, see below.

            amt3.log

            2012-06-12 07:54:34 [5740]  AMT: START SESSION, library version 3.5.0.34,3.5

            2012-06-12 07:54:34 [5740]  AMT: Initializing C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\

            2012-06-12 07:54:34 [5740]  AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE

            2012-06-12 07:54:34 [5740]  AMT: Virtualization Turned off

            2012-06-12 07:54:34 [5740]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll

            2012-06-12 07:54:34 [5740]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll

            2012-06-12 07:54:34 [5740]  PCDService: PCD Service in threaded mode

            2012-06-12 07:54:34 [5740]  performance: AMTPreObtainProductLicense took 4.550707 ms

            2012-06-12 07:54:34 [5740]  PCD thread: PCD thread started

            2012-06-12 07:54:34 [5740]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll

            2012-06-12 07:54:34 [5740]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll

            2012-06-12 07:54:34 [5740]  AMT: App Product Locale [0] = en_US

            2012-06-12 07:54:34 [5740]  config: Loading configuration for C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT\application.xml

            2012-06-12 07:54:34 [5740]  config: Found payload code {AC76BA86-1033-F400-7760-000000000005}

            2012-06-12 07:54:34 [5740]  PCDService: found driver code {402F6F2E-5683-491C-977D-0CA599A07CAF}

            2012-06-12 07:54:34 [5740]  config: config: Host app was installed, using installed license configuration.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [FLMap] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.

            2012-06-12 07:54:34 [5740]  config: Setting current license to the driver at startup because no mapping was found.

            2012-06-12 07:54:34 [5740]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [ALL]

            2012-06-12 07:54:34 [5740]  config: payload code: {AC76BA86-1033-F400-7760-000000000005}

            2012-06-12 07:54:34 [5740]  config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}

            2012-06-12 07:54:34 [5740]  config: driver licensing code: DesignWebSuitePremium-CS6-Win-GM

            2012-06-12 07:54:34 [5740]  config: current licensing code: DesignWebSuitePremium-CS6-Win-GM

            2012-06-12 07:54:34 [5740]  config: current locale code: ALL

            2012-06-12 07:54:34 [5740]  config: Done loading configuration

            2012-06-12 07:54:34 [5740]  AMT: Locale from PCD [0] = en_US

            2012-06-12 07:54:34 [5740]  AMT: Reordered Installed App Product Locale [0] = en_US

            2012-06-12 07:54:34 [5740]  config: Setting insalled locales

            2012-06-12 07:54:34 [5740]  config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages

            2012-06-12 07:54:34 [5740]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\asneu.dll

            2012-06-12 07:54:34 [5740]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\asneu.dll

            2012-06-12 07:54:34 [5740]  AMT: config: Finding license info for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}

            2012-06-12 07:54:34 [5740]  AMT: config: PayloadCode: {AC76BA86-1033-F400-7760-000000000005}

            2012-06-12 07:54:34 [5740]  AMT: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}

            2012-06-12 07:54:34 [5740]  AMT: config: Installed LicensingCode: DesignWebSuitePremium-CS6-Win-GM

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [BridgeTalkCode] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [BridgeTalkCode] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [AcrobatPro-AS1-Win-GM] in master.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [EULA] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [Registration] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [Registration] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [Growl] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [Growl] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.

            2012-06-12 07:54:34 [5740]  AMT: config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [SuiteFeatureCount] in hive [DesignWebSuitePremium-CS6-Win-GM] in master.

            2012-06-12 07:54:34 [5740]  AMT: Application can be serialized (sif file found).

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.

            2012-06-12 07:54:34 [5740]  config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [SN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.

            2012-06-12 07:54:34 [5740]  config: No ALL licensed serial number found in DesignWebSuitePremium-CS6-Win-GM

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [AMTConfigPath] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [LineCV 6] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [LineCV 7] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.

            2012-06-12 07:54:34 [5740]  AMT: First launch (serial [90148700767331006075]).

            2012-06-12 07:54:34 [5740]  AMT: Application state initialized.  Obtaining Product License.

            2012-06-12 07:54:34 [5740]  AMT: Obtaining client features from cache.

            2012-06-12 07:54:34 [5740]  AMT: Obtaining client product info from cache.

            2012-06-12 07:54:34 [5740]  AMT: Forcing first launch workflow because product is not licensed from previous launch.

            2012-06-12 07:54:34 [5740]  AMT: AMT: Obtaining Product License.

            2012-06-12 07:54:34 [5740]  AMT: Launch Workflow not yet done in foreground in this session.

            2012-06-12 07:54:34 [5740]  AMT: Starting First Launch Workflow

            2012-06-12 07:54:34 [5740]  AMT: Running in PROV_APP

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:34 [5740]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}

            2012-06-12 07:54:34 [5740]  config: Using default media policy RET

            2012-06-12 07:54:34 [5740]  uiswitch: EULA has already been accepted.

            2012-06-12 07:54:34 [5740]  AMT: Starting ALM workflow.

            2012-06-12 07:54:34 [5740]  AMT: Initializing ALM for serialized activation.

            2012-06-12 07:54:34 [5740]  ALMService: Initializing as licensed app

            2012-06-12 07:54:34 [5740]  ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)

            2012-06-12 07:54:34 [5740]  SLCoreService: Starting up SLCore 1.5 Release (build 1.5.21.224873).

            2012-06-12 07:54:34 [5740]  SLCoreService: Service construction took 0.0 ms and succeed.

            2012-06-12 07:54:34 [5740]  ALM: _info_: LEID passed DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0

            2012-06-12 07:54:34 [5740]  ALM: _info_: Host app is Licensable App

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [AcrobatPro-AS1-Win-GM{|}16] in hive [SSC-AS1-LE-Dominance] in master.

            2012-06-12 07:54:34 [5740]  config: SSC LEID dir not found: C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3.5-Win-GM

            2012-06-12 07:54:34 [5740]  config: SSC LEID dir not found: C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3.5-Win-GM

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID AcrobatPro-AS1-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID AcrobatSuite-AS1-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\AcrobatSuite-AS1-Win-GM

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID FrameMakerServer-TS3-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\FrameMakerServer-TS3-Win-GM

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID TechnicalCommunicationSuite-TS3-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3-Win-GM

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS5.5-Win-GM

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID TechnicalCommunicationSuite-TS3.5-Win-GM with AMT Path

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID V6{}TechnicalCommunicationSuite-TS4-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}TechnicalCommunicationSuite-TS4-Win-PR

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID V6{}FrameMakerServer-TS4-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}FrameMakerServer-TS4-Win-PR

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignWebSuitePremium-CS6-Win-PR

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignSuiteStandard-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS6-Win-PR

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID MasterCollection-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS6-Win-PR

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID V6{}ELearningSuite-ES6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}ELearningSuite-ES6-Win-PR

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID CreativeCloud-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Win-GM

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:34 [5740]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}

            2012-06-12 07:54:34 [5740]  config: Using default media policy RET

            2012-06-12 07:54:34 [5740]  ALM: _info_: MediaTagPolicy is RET

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master.

            2012-06-12 07:54:34 [5740]  ALM: _info_: Canonical LEID is AcrobatPro-AS1-Win-GM

            2012-06-12 07:54:34 [5740]  ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [901487007673310060752956] in hive [RejectedSNDomain_CS5] in cache.

            2012-06-12 07:54:34 [5740]  SLCoreService: Reading product config

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

            2012-06-12 07:54:34 [5740]  ALM: _time_: (func: ALM_Initialize, duration: 0.016 sec)

            2012-06-12 07:54:34 [5740]  AMT: Performing ALM silent license verification.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [EncryptedSerial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [Serial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.

            2012-06-12 07:54:34 [5740]  config: No pre-serial number found in {402F6F2E-5683-491C-977D-0CA599A07CAF}

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [PSN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache.

            2012-06-12 07:54:34 [5740]  config: No en_US provisional serial number found in DesignWebSuitePremium-CS6-Win-GM

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [PSN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.

            2012-06-12 07:54:34 [5740]  config: No ALL provisional serial number found in DesignWebSuitePremium-CS6-Win-GM

            2012-06-12 07:54:34 [5740]  ALM: _info_: Validate license at Pre-Chrome time

            2012-06-12 07:54:34 [5740]  ALM: _info_: Searching license for locale en_US ...

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.

            2012-06-12 07:54:34 [5740]  config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.

            2012-06-12 07:54:34 [5740]  SLCoreService: Reading product config

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

            2012-06-12 07:54:34 [5740]  ALM: _info_: Found existing serialization under LEID AcrobatPro-AS1-Win-GM, the serial number locale is ALL

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

            2012-06-12 07:54:34 [5740]  ALM: _info_: Cached license is expired for locale en_US, continue the search to next locale

            2012-06-12 07:54:34 [5740]  ALM: _info_: No valid license found, fall back to the most preferred locale: en_US

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.

            2012-06-12 07:54:34 [5740]  config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

            2012-06-12 07:54:34 [5740]  PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

            2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

            2012-06-12 07:54:34 [5740]  SLCoreService: Syncing to license store...

            2012-06-12 07:54:35 [5740]  SLCoreService: Found server mkey.

            2012-06-12 07:54:35 [5740]  SLCoreService: Loading license references...

            2012-06-12 07:54:35 [5740]  SLCoreService: Found 4 license file(s)

            2012-06-12 07:54:35 [5740]  SLCoreService: Parsing license file [20566957.lic] succeed.

            2012-06-12 07:54:35 [5740]  SLCoreService: Parsing license file [226832637.lic] succeed.

            2012-06-12 07:54:35 [5740]  SLCoreService: Parsing license file [28738525.lic] succeed.

            2012-06-12 07:54:35 [5740]  SLCoreService: Parsing license file [7412525.lic] succeed.

            2012-06-12 07:54:35 [5740]  SLCoreService: License store synchronization took 32.2 ms and succeed.

            2012-06-12 07:54:35 [5740]  SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.

            2012-06-12 07:54:35 [5740]  config: Setting current license to AcrobatPro-AS1-Win-GM [ALL]

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [LoadTrial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [LoadTrial] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [PDApp_WF] in hive [AcrobatPro-AS1-Win-GM] in cache.

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [ALM_Info_S1] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.

            2012-06-12 07:54:35 [5740]  ALM: _info_: Performing Block Check

            2012-06-12 07:54:35 [5740]  SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [Subscription] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [Subscription] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [ACT_NOINTERNET] in hive [AcrobatPro-AS1-Win-GM] in cache.

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [SERVICE_ONLINE] in hive [AcrobatPro-AS1-Win-GM] in cache.

            2012-06-12 07:54:35 [5740]  SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.

            2012-06-12 07:54:35 [5740]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.046 sec)

            2012-06-12 07:54:35 [5740]  ALM: _info_: ALM_License_SilentValidate return license status: Invalid

            2012-06-12 07:54:35 [5740]  AMT: License check shows product is unlicensed.

            2012-06-12 07:54:35 [5740]  AMT: Product is not activated.  Starting ALM launch-time product licensing UI.

            2012-06-12 07:54:35 [5740]  SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [PDApp_WF] in hive [AcrobatPro-AS1-Win-GM] in cache.

            2012-06-12 07:54:35 [5740]  SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.

            2012-06-12 07:54:35 [5740]  ALM: _info_: Entered ALM_NeedANAG

            2012-06-12 07:54:35 [5740]  SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [970787040936944783527623] in cache.

            2012-06-12 07:54:35 [5740]  ALM: _info_: Exiting ALM_NeedANAG

            2012-06-12 07:54:35 [5740]  AMT: NAG Ignored!!.

            2012-06-12 07:54:35 [5740]  AMT: Licensing has been refused.  Application must exit.

            2012-06-12 07:54:35 [5740]  AMT: Starting Data Collection for SWTag_Init()

            2012-06-12 07:54:35 [5740]  AMT: DoISOTagging() productCanonicalLEID = AcrobatPro-AS1-Win-GM;outMappedLEID =  AcrobatPro-AS1-Win-GM, unused =

            2012-06-12 07:54:35 [5740]  AMT: DoISOTagging() productPayloadCode = {AC76BA86-1033-F400-7760-000000000005};driverPayloadCode =  {402F6F2E-5683-491C-977D-0CA599A07CAF}

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [EPIC_APP_543] in hive [AcrobatPro-AS1-Win-GM] in master.

            2012-06-12 07:54:35 [5740]  AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; AcrobatPro-AS1-Win-GM;

            2012-06-12 07:54:35 [5740]  AMT: DoISOTagging() License Status = unlicensed

            2012-06-12 07:54:35 [5740]  AMT: DoISOTagging() Tags 970787040936944783527623; 10.0; TRIAL

            2012-06-12 07:54:35 [5740]  AMT: DoISOTagging() Product Version 10; 0

            2012-06-12 07:54:35 [5740]  performance: AMTObtainProductLicense took 117.355057 ms

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.

            2012-06-12 07:54:35 [5740]  PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.

            2012-06-12 07:54:35 [5740]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

            2012-06-12 07:54:35 [5740]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\updaternotifications.dll

            2012-06-12 07:54:35 [5740]  ServiceLoader: looking for library C:\Windows\system32\updaternotifications.dll

            2012-06-12 07:54:35 [5740]  ServiceLoader: Failed to find updaternotifications.dll

            2012-06-12 07:54:35 [5740]  ALMService: Terminating

            2012-06-12 07:54:35 [5740]  SLCoreService: Shutting down SLCore 1.5 Release (build 1.5.21.224873).

            2012-06-12 07:54:35 [5740]  SLCoreService: Service destruction took 0.6 ms and succeed.

            2012-06-12 07:54:35 [5740]  ALM: _info_: End ALM

            2012-06-12 07:54:35 [5740]  performance: AMTReleaseProductLicense took 5.815388 ms

            2012-06-12 07:54:35 [5740]  AMT: END SESSION.

            B
            bagou001
            Participant
            June 12, 2012

            seems to be a widespread issue.

            i phoned adobe this morning and all i could get for a solution is to uninstall completely then clear the install with two adobe cleaners then reinstall which, according to the interlocutor, is supposed to work. I'll test this tonight.

            B
            bagou001
            Participant
            June 13, 2012

            i did yesterday evening what i was told in the email, uninstall, clean, reinstall,   and for now it seems to be working...

            let's wait and see.

            in the mean time, here's the email content sent from the adobe support crew (sorry it's in french)

            A) Ouvrez le Panneau de configuration Ajout/Suppression de programmes (Windows XP) ou le Panneau de configuration Programmes et Fonctionnalités (Windows Vista/Windows 7).

            Sélectionnez le produit Adobe Creative Suite et cliquez sur Supprimer ou sur Désinstaller.

            Suivez les instructions à l’écran pour effectuer le processus de désinstallation.

            Redémarrez votre système et fermez toutes les applications ouvertes.

            B) 1.Téléchargez l’outil Adobe CS5 Cleaner Tool pour Windows.

            http://download.macromedia.com/pub/creativesuite/cleanertool/win/adobe_creative_suite_cleaner_tool.zip

            2.Décompressez le fichier AdobeCreativeSuiteCleanerTool.zip. 

            3.Cliquez deux fois sur le fichier AdobeCreativeSuiteCleanerTool.zip pour l’ouvrir.

            4.Cliquez avec le bouton droit sur InstallerDatabaseUtility.exe et sélectionnez Exécuter en tant qu’administrateur.

            Remarque : si la commande Exécuter en tant qu’administrateur n’est pas disponible, cliquez deux fois sur InstallerDatabaseUtility.exe.

            5.Suivez les invites pour compléter le script :

            Remarque : vous pouvez utiliser les caractères minuscules ou majuscules dans le script.

            •Sélectionnez votre langue en tapant e pour anglais ou j pour japonais.

            •Lisez l’accord de licence de l’utilisateur final Adobe et tapez y pour accepter ou n pour refuser. Refuser ferme le script.

            •Sélectionnez la version de Creative Suite que vous souhaitez nettoyer.

            •Sélectionnez le produit à supprimer en saisissant son numéro, puis appuyez sur Entrée.

            •Pour confirmer que vous voulez supprimer le produit, tapez y, puis appuyez sur la touche Entrée. Pour revenir à la liste des produits installés, tapez n, puis appuyez sur la touche Entrée.

            Remarque : si vous choisissez l’option de suppression Clean All (Nettoyer tout), tous les produits et fichiers liés au programme d’installation seront supprimés pour la version de Creative Suite spécifiée.

            •A la fin du script, appuyez sur Entrée pour quitter.

            C) Appliquer l'outil de nettoyage Acrobat Cleaner Tool :

            http://labs.adobe.com/downloads/acrobatcleaner.html

            D) Dès que les 3 premières manipulations ont été faites, merci de bien vouloir refaire l'installation de la suite entière.

            B
            bagou001
            Participant
            June 12, 2012

            exactly same issue here....

            all was working fine and some days ago, it sarted to not work anymore...

            reader works, all my CS6 standard works, but acrobat sarts and the vanishes....

            the only solution found is to remove   programfiles x86/commmon files/adobe/adobe pcd/cache directory    and then re insert serial number.  but the next day it begins to not work anymore...

            did adobe update something in background and it won't work now?

            thanks

              A
              Anonymous
              June 11, 2012

              Hi, I got the same problem, it just load for a few second then vanish. So I did some experiment with virtual PC. Clean install windows 7 then install CS6 suite, doesn't have this problem. Clean install windows 7 then install only acrobat x, uninstall acrobat x, then install CS6, this problem occur. Clean install windows 7, then install CS5.5, unistall CS5.5, then install CS6, this problem occur. Conclusion, once acrobat installed then uninstall, it wont start on cs6. Adobe should create clean util just for acrobat.

                Sandeep_V_
                Sandeep_V_
                Participating Frequently
                May 28, 2012

                Kindly try the cleaner tool available on http://labs.adobe.com/downloads/acrobatcleaner.html

                Reboot the machine

                Then try to install Acrobat

                Feel free to write back if it doesn't work.

                ~Sandeep V.

                  A
                  ArtsandbeautyAuthor
                  Participant
                  May 28, 2012

                  It worked!!! Thank you soo much Sandeep!!!!

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