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tvplp
New Participant
September 14, 2011
Question

Acrobat X Pro crashes after 10 seconds

  • September 14, 2011
  • 9 replies
  • 56428 views

Hello!

We use Creative Suite 5.5 Design Premium on 2 computers, both were updated vom Version 3. Usually everything works fine, we mostly use Dreamweaver, Illustrator and Photoshop and no problems.

But.... wen we try to open Acrobat X Pro, the app closes after a few seconds (about 10-15), sometimes we get a file opened but then Acrobat crashes without any message/error.

What can it be? Maybe some licensing thing? Both installations are registered and the other CS-Apps work exepct Acrobat (also Distiller doesn't work).

I do only have access to one computer, but here are the parameters:

Mac Mini with 2 GB Ram

Mac OS X 10.6.8 installed (Snow Leopard)

As mentioned it is CS 5.5 Design Premium.

I think the other one is a MacBook with about the same Mac OS X.

Does anyone know how I am able to find out the problem? Or does anyone already have a solution for this?

Kind regards

Yann

      This topic has been closed for replies.

      9 replies

      E
      elodie15B9
      Known Participant
      November 12, 2021

      I have the same problem since last week with my Acrobat X Pro from CS6 that I had to re-install after a change of computer. has the solution not been found yet?

      T
      Test Screen Name
      Brainiac
      November 12, 2021

      The fix - install 10.1.16 - is well known. Finding it is less easy than it used to be.

      A
      andrey15A9
      Participating Frequently
      November 12, 2021

      "The fix - install 10.1.16" 

       

      CORRECT SOLUTION / REAL ANSWER:

       

      1. Install official Microsoft Compatibility Administrator found here: https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install#adkwin10

       

      2. start "Compatibility Administrator (64-bit).exe" in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Kits\Windows ADK\Application Compatibility Toolkit\Developer and Tester Tools\

       

      3. expand "System Database" > expand "Applications" > find and click "adobe creative suit 6" > on the right window "right" click pdapp.exe "Disable Entry"

       

      4. Run Acrobat X Pro, now insted of crashing it will show a "new" adobe activation agreement (this is what was crashing the acrobat x pro), you can now accept it and Acrobat X Pro runs with 0 issues in 2021. (no need for any compatibly modes or hunting for any specific versions). 

      A
      andrey15A9
      Participating Frequently
      September 18, 2021

      CORRECT SOLUTION:

       

      1. Install official Microsoft Compatibility Administrator found here: https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install#adkwin10

       

      2. start "Compatibility Administrator (64-bit).exe" in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Kits\Windows ADK\Application Compatibility Toolkit\Developer and Tester Tools\

       

      3. expand "System Database" > expand "Applications" > find and click "adobe creative suit 6" > on the right window "right" click pdapp.exe "Disable Entry"

       

      4. Run Acrobat X Pro, now insted of crashing it will show a "new" adobe activation agreement (this is what was crashing the acrobat x pro), you can now accept it and Acrobat X Pro runs with 0 issues in 2021. (no need for any compatibly modes). 

      A
      AvistaMedia
      New Participant
      June 28, 2020

      Getting to the HELP> UPDATE in the program before it crashed was a challenge.

      Located > Downloaded > Installed the update and the problem went away.

      https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

       

      Now..  If I can get Photoshop & Lightroom to stop crash landing, that'd be super.

      I
      Iowan_at_Heart
      New Participant
      September 13, 2020

      Hi, I could not fix the problem with your remedy but I was able to get it to work with DougBrownie's fix.

      DougBrowne
      DougBrowne
      New Participant
      June 3, 2020

      There is an internet bug that can't be fixed.  Forget about it.  Do this, guaranteed success.

       

      Disconnect wifi or landline.  Re-start Adobe.  Verify that the problem is gone (which it will be).  Then re-connect to your internet source. 

       

      Problem solved,  Sometimes this fix sticks for a day or 2, or a week or 2, but you may have to repeat this trick occasionally.

      T
      Test Screen Name
      Brainiac
      June 3, 2020

      I think you're having a different problem in 2020 than these people were in 2011. At least they were using the current version then... most people don't have to mess with the internet connection, but find installing 10.1.16 fixes it.

        I
        Iowan_at_Heart
        New Participant
        September 13, 2020

        Thanks you, this did the trick!!

        M
        mhmmccoy
        Participating Frequently
        December 20, 2011

        I have this problem as well. I am on Lion (OS10.7.2) using AdobeCreative Suite CS 5.5 Design Premium. At first Acrobat Pro X (version 10.0) worked fine -- I just couldn't upgrade it. When I tried, it kept failing and would tell me to uninstall it, then reinstall Acrobat Pro. So I finally  did. Big mistake. Now it opens and will keep a file up for about 5-10 seconds, then it crashes, and mysteriously as it does, I see an icon for Adobe Application Manager, which also disappears in a few seconds. (??)

        I downloaded the Acrobat Pro upgrade, but the installation fails. I even tried uninstalling Flash Player, as I read in one place that a more recent version could cause problems.

        HELP!!! I use this program all the time, and this is seriously handicapping me!

        S
        skfrd121
        New Participant
        December 2, 2011

        I am using Acrobat Pro X with the latest update on a 2009 MacBook Pro running Lion 10.7.2.  I have the same experience that you describe: I get the acrobat menu and the file opens but then the application freezes and I must force quit it.  I reinstalled the software and it worked for several days but crashed again today with the same problem.  I tried getting help from Adobe.  The advisor told me that I had to remove Parallels from my Mac. The advisor said that you can't run adobe on multiplatforms.  I had been running adobe products in both systems without any problems for the last several years.  I have the windows version of Acrobat Pro 9 running in Parallels.  I did not remove Parallels as that seemed extreme  and not necessarily the correct answer.  My mouse pointer also acts buggy when Acrobat crashes.  I don't know that there is any connection but my problem started after I installed the latest i-tunes and Java update, which was about 10 days ago.

        2
        242Yahve
        New Participant
        October 12, 2011

        Remove the cache file that contains your old serial number by going to Library > Application Support > Adobe > Adobe PCD > cache. Locate the cache.db file.

        Start the application, re enter your serial !

          A
          Anonymous
          November 29, 2011

          Hello,

          I have the same problem. Update Adobe CS5.5 design premium from CS3 in combination with MAC OSX 10.6.8. Adobe acrobat crashes after a few seconds. Latest upgrades are installed, still same problem. In Library > Application Support > Adobe > i can't find Adobe PCD. Also cache.db, i can't find. What can i do ? I have the problem with all the 5 licenses.

          crash report from 1 of the machines :

          Process: AdobeAcrobat [4162]
          Path: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
          Identifier:      com.adobe.Acrobat.Pro
          Version:         10.1.1 (10.1.1)
          Code Type:       X86 (Native)
          Parent Process:  launchd [95]

          Date/Time:       2011-11-28 15:07:11.147 +0100
          OS Version:      Mac OS X 10.6.8 (10K549)
          Report Version:  6

          Exception Type:  EXC_BAD_ACCESS (SIGBUS)
          Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000028
          Crashed Thread:  0  Dispatch queue: com.apple.main-thread

          Application Specific Information:
          objc_msgSend() selector name: convertPoint:fromView:


          Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
          0 libobjc.A.dylib 0x9680df87 objc_msgSend + 23
          1   com.adobe.Acrobat.framework 0x00815007 AcroSecurityBailOutImpl + 4382455
          2 com.apple.AppKit 0x955d765a -[NSScroller mouseDown:] + 812
          3 com.apple.AppKit 0x951d8a58 -[NSWindow sendEvent:] + 5549
          4   com.apple.AppKit 0x950f160b -[NSApplication sendEvent:] + 6431
          5 com.apple.AppKit 0x95085253 -[NSApplication run] + 917
          6   com.adobe.Acrobat.framework 0x0001033d RunAcrobat + 6850
          7   com.adobe.Acrobat.framework 0x0000e9b7 RunAcrobat + 316
          8 com.adobe.Acrobat.Pro 0x00001e92 main + 94
          9 com.adobe.Acrobat.Pro 0x00001e16 start + 54

          Thread 1:  Dispatch queue: com.apple.libdispatch-manager
          0 libSystem.B.dylib 0x91a0b382 kevent + 10
          1   libSystem.B.dylib 0x91a0ba9c _dispatch_mgr_invoke + 215
          2 libSystem.B.dylib 0x91a0af59 _dispatch_queue_invoke + 163
          3 libSystem.B.dylib 0x91a0acfe _dispatch_worker_thread2 + 240
          4   libSystem.B.dylib 0x91a0a781 _pthread_wqthread + 390
          5 libSystem.B.dylib 0x91a0a5c6 start_wqthread + 30

          Thread 2:
          0 libSystem.B.dylib 0x91a12aa2 __semwait_signal + 10
          1 libSystem.B.dylib 0x91a1275e _pthread_cond_wait + 1191
          2 libSystem.B.dylib 0x91a143f8 pthread_cond_wait$UNIX2003 + 73
          3   ...ple.CoreServices.CarbonCore    0x981e421e TSWaitOnCondition + 126
          4   ...ple.CoreServices.CarbonCore    0x981cfb68 TSWaitOnConditionTimedRelative + 202
          5   ...ple.CoreServices.CarbonCore    0x981cb533 MPWaitOnQueue + 250
          6 AdobeACE 0x01f30737 ACEInitialize + 3741
          7 AdobeACE 0x01f306ad ACEInitialize + 3603
          8   ...ple.CoreServices.CarbonCore    0x981af54a PrivateMPEntryPoint + 68
          9 libSystem.B.dylib 0x91a12259 _pthread_start + 345
          10 libSystem.B.dylib 0x91a120de thread_start + 34

          Thread 3:
          0 libSystem.B.dylib 0x91a12aa2 __semwait_signal + 10
          1   libSystem.B.dylib 0x91a1275e _pthread_cond_wait + 1191
          2 libSystem.B.dylib 0x91a143f8 pthread_cond_wait$UNIX2003 + 73
          3 AdobeAGM 0x0207d79c AGMInitialize + 33770
          4 AdobeAGM 0x0207d6d6 AGMInitialize + 33572
          5 AdobeAGM 0x0207d231 AGMInitialize + 32383
          6 libSystem.B.dylib 0x91a12259 _pthread_start + 345
          7 libSystem.B.dylib 0x91a120de thread_start + 34

          Thread 4:
          0   libSystem.B.dylib 0x919e4b5a semaphore_timedwait_signal_trap + 10
          1 libSystem.B.dylib 0x91a126e1 _pthread_cond_wait + 1066
          2 libSystem.B.dylib 0x91a415a8 pthread_cond_timedwait_relative_np + 47
          3   ...ple.CoreServices.CarbonCore    0x981cfb90 TSWaitOnConditionTimedRelative + 242
          4   ...ple.CoreServices.CarbonCore    0x981cb533 MPWaitOnQueue + 250
          5   com.adobe.Acrobat.framework 0x00068b31 RunAcrobat + 369334
          6   com.adobe.Acrobat.framework       0x00068843 RunAcrobat + 368584
          7   ...ple.CoreServices.CarbonCore    0x981af54a PrivateMPEntryPoint + 68
          8 libSystem.B.dylib 0x91a12259 _pthread_start + 345
          9 libSystem.B.dylib 0x91a120de thread_start + 34

          Thread 5:
          0   libSystem.B.dylib 0x91a0b382 kevent + 10
          1   com.adobe.Acrobat.framework 0x0131462a AcroSecurityBailOutImpl + 15914266
          2   com.adobe.Acrobat.framework 0x0126948f AcroSecurityBailOutImpl + 15213439
          3 libSystem.B.dylib 0x91a12259 _pthread_start + 345
          4 libSystem.B.dylib 0x91a120de thread_start + 34

          Thread 6:
          0 libSystem.B.dylib 0x919e4b42 semaphore_wait_signal_trap + 10
          1 libSystem.B.dylib 0x91a126f8 _pthread_cond_wait + 1089
          2 libSystem.B.dylib 0x91a5b05f pthread_cond_wait + 48
          3   com.adobe.amt.services 0x127a8f2c C_AMTUISwitchSuppressUpdates + 16864
          4   com.adobe.amt.services 0x127a1e78 C_EULA_SetState + 2166
          5   com.adobe.amt.services 0x127a8f92 C_AMTUISwitchSuppressUpdates + 16966
          6 libSystem.B.dylib 0x91a12259 _pthread_start + 345
          7 libSystem.B.dylib 0x91a120de thread_start + 34

          Thread 0 crashed with X86 Thread State (32-bit):
          eax: 0x02b6d300  ebx: 0x955d905f  ecx: 0x9588c5fc  edx: 0x00000008
          edi: 0x4448c000  esi: 0x00000000  ebp: 0xbffff428  esp: 0xbffff328
          ss: 0x0000001f  efl: 0x00010206  eip: 0x9680df87   cs: 0x00000017
          ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000 gs: 0x00000037
          cr2: 0x00000028

          Binary Images:
          0x1000 -     0x1fff +com.adobe.Acrobat.Pro 10.1.1 (10.1.1) <61906DC1-C159-80E3-9766-24C695ABC5D7> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
          0x6000 -  0x1ca6fff +com.adobe.Acrobat.framework 10.1.1 (10.1.1) <E9429303-C3CA-30F8-2B76-9A36F5018CCE> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
          0x1f2e000 -  0x204ffff +AdobeACE ??? (???) <42337EF5-3ED6-C0E7-5EB0-2354755A95FD> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
          0x2072000 -  0x2637feb +AdobeAGM ??? (???) <2C3603CA-70D1-BBF4-57C2-E40222ABDC3B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
          0x26ea000 -  0x2707ff7 +AdobeBIB ??? (???) <2FE90606-2817-28E6-3D64-533895E6400F> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
          0x270e000 -  0x2a32fe3 +com.adobe.CoolType AdobeCoolType 5.08.109.1 (5.08.109.1) <9BE5826D-CE25-57C1-48CA-4A6B01B1B566> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
          0xd546000 -  0xd73dfeb +com.adobe.Acrobat.adm 10.1.1 (10.1.1) <20A86BC9-9324-39EA-2521-6CBBD0B6318C> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/SPPlugins/AdobeADM.bundle/Contents/MacOS/AdobeADM
          0x1072e000 - 0x10754ffb +AdobeBIBUtils ??? (???) <B9888BEE-A939-50E3-1CD3-3313AC14A073> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
          0x107f3000 - 0x107fbfff +com.adobe.asneu.framework asneu version 1.7.0.1 (1.7.0.1) <80195B5C-2C67-D841-232C-74FCAB79D304> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/asneu.framework/Versions/A/asneu
          0x114bb000 - 0x114d6ffb +com.adobe.adobe_oobe_launcher Adobe OOBE Launcher 2.0.0.4 (BuildVersion: 2.0; BuildDate: Tue Sep 14 2010 21:49:00) (2.0.0.4) <4A13FCA6-B1E7-B0BE-CEED-1AC767CC5670> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_oobe_launcher.framework/Versions/A/adobe_oobe_launcher
          0x115e9000 - 0x11648fe7 +AcroSQLite ??? (???) <42034B4C-AB68-4350-8745-C322DD7EDD64> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
          0x12605000 - 0x12672ffb +com.adobe.amtlib amtlib 3.5.0.34 (3.5.0.34) <8C1EBC9E-DDFF-660B-03FB-196CE8A4CED8> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/amtlib.framework/amtlib
          0x12689000 - 0x1273efe7  libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <AACC86C0-86B4-B1A7-003F-2A0AF68973A2> /usr/lib/libcrypto.0.9.7.dylib
          0x12784000 - 0x127ebfe7 +com.adobe.amt.services AMTServices 3.5.0.34 (BuildVersion: 3.5; BuildDate: Tue Sep 14 2010 21:49:00) (3.5.0.34) <F56D7855-B0F7-4E7E-1997-D4FC2F5ACB2D> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices
          0x12927000 - 0x12997feb +com.adobe.adobe_caps adobe_caps 3.5.4.0 (3.5.4.0) <36D53A2C-0DAB-34C6-48C7-49D2ECF52D0D> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
          0x8fe00000 - 0x8fe4163b  dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld
          0x90004000 - 0x90004ff7  com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
          0x9004e000 - 0x9009eff7  com.apple.framework.familycontrols 2.0.2 (2020) <596ADD85-79F5-A613-537B-F83B6E19013C> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
          0x90757000 - 0x909a0ffb  com.apple.JavaScriptCore 6534.51 (6534.51.21) <EA8C05E3-4719-B3FA-E17E-EC9BBC09F5B2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
          0x909d1000 - 0x90de7ff7  libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
          0x90e01000 - 0x90e65ffb  com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
          0x90e66000 - 0x90eaafe7  com.apple.Metadata 10.6.3 (507.15) <460BEF23-B89F-6F4C-4940-45556C0671B5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
          0x90eab000 - 0x90f64fe7  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
          0x90f65000 - 0x9108bfe7  com.apple.WebKit 6534.51 (6534.51.22) <8E713C26-E90D-0E4B-5FE1-7AFFA8DF2935> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
          0x9108c000 - 0x91090ff7  libGFXShared.dylib ??? (???) <801B2C2C-1692-475A-BAD6-99F85B6E7C25> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
          0x91091000 - 0x9116bfff  com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
          0x9116c000 - 0x9116fffb  com.apple.help 1.3.2 (41.1) <8AC20B01-4A3B-94BA-D8AF-E39034B97D8C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
          0x91170000 - 0x911f2ffb  SecurityFoundation ??? (???) <C4506287-1AE2-5380-675D-95B0291AA425> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
          0x911f3000 - 0x91235ff7  libvDSP.dylib 268.0.1 (compatibility 1.0.0) <8A4721DE-25C4-C8AA-EA90-9DA7812E3EBA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
          0x9141f000 - 0x9142aff7  libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <287DECA3-7821-32B6-724D-AE03A9A350F9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
          0x91475000 - 0x91496fe7  com.apple.opencl 12.3.6 (12.3.6) <B4104B80-1CB3-191C-AFD3-697843C6BCFF> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
          0x91497000 - 0x914daff7  com.apple.NavigationServices 3.5.4 (182) <8DC6FD4A-6C74-9C23-A4C3-715B44A8D28C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
          0x91531000 - 0x91537fe7  com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore
          0x91538000 - 0x915a2fe7  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
          0x915a3000 - 0x919d8ff7  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
          0x919e4000 - 0x91b8bff7  libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
          0x91b8c000 - 0x91c1efe7  com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
          0x91dae000 - 0x91e4bfe3  com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
          0x91e4c000 - 0x91e74ff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <315D97C2-4E1F-A95F-A759-4A3FA5639E75> /usr/lib/libxslt.1.dylib
          0x91f54000 - 0x91f56ff7  com.apple.securityhi 4.0 (36638) <6118C361-61E7-B34E-93DB-1B88108F8F18> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
          0x91f57000 - 0x91f5bff7  libGIF.dylib ??? (???) <2123645B-AC89-C4E2-8757-85834CAE3DD2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
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          2
          242Yahve
          New Participant
          November 29, 2011

          I'm really sorry, I'm not an expert... so I don't know...

          For me Delete the PCD solved my problem. (Not in the user library but in the system library)

          Good luck

          Le 2011-11-29 à 04:29, Paul Caekebeke a écrit :

          Re: Acrobat X Pro crashes after 10 seconds

          created by Paul Caekebeke in Acrobat Macintosh - View the full discussion

          Hello,

          I have the same problem. Update Adobe CS5.5 design premium from CS3 in combination with MAC OSX 10.6.8. Adobe acrobat crashes after a few seconds. Latest upgrades are installed, still same problem. In Library > Application Support > Adobe > i can't find Adobe PCD. Also cache.db, i can't find. What can i do ? I have the problem with all the 5 licenses.

          crash report from 1 of the machines :

          Process: AdobeAcrobat

          Path: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

          Identifier: com.adobe.Acrobat.Pro

          Version: 10.1.1 (10.1.1)

          Code Type: X86 (Native)

          Parent Process: launchd

          Date/Time: 2011-11-28 15:07:11.147 +0100

          OS Version: Mac OS X 10.6.8 (10K549)

          Report Version: 6

          Exception Type: EXC_BAD_ACCESS (SIGBUS)

          Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000028

          Crashed Thread: 0 Dispatch queue: com.apple.main-thread

          Application Specific Information:

          objc_msgSend() selector name: convertPoint:fromView:

          Thread 0 Crashed: Dispatch queue: com.apple.main-thread

          0 libobjc.A.dylib 0x9680df87 objc_msgSend + 23

          1 com.adobe.Acrobat.framework 0x00815007 AcroSecurityBailOutImpl + 4382455

          2 com.apple.AppKit 0x955d765a -[NSScroller mouseDown:] + 812

          3 com.apple.AppKit 0x951d8a58 -[NSWindow sendEvent:] + 5549

          4 com.apple.AppKit 0x950f160b -[NSApplication sendEvent:] + 6431

          5 com.apple.AppKit 0x95085253 -[NSApplication run] + 917

          6 com.adobe.Acrobat.framework 0x0001033d RunAcrobat + 6850

          7 com.adobe.Acrobat.framework 0x0000e9b7 RunAcrobat + 316

          8 com.adobe.Acrobat.Pro 0x00001e92 main + 94

          9 com.adobe.Acrobat.Pro 0x00001e16 start + 54

          Thread 1: Dispatch queue: com.apple.libdispatch-manager

          0 libSystem.B.dylib 0x91a0b382 kevent + 10

          1 libSystem.B.dylib 0x91a0ba9c dispatchmgr_invoke + 215

          2 libSystem.B.dylib 0x91a0af59 dispatchqueue_invoke + 163

          3 libSystem.B.dylib 0x91a0acfe dispatchworker_thread2 + 240

          4 libSystem.B.dylib 0x91a0a781 pthreadwqthread + 390

          5 libSystem.B.dylib 0x91a0a5c6 start_wqthread + 30

          Thread 2:

          0 libSystem.B.dylib 0x91a12aa2 __semwait_signal + 10

          1 libSystem.B.dylib 0x91a1275e pthreadcond_wait + 1191

          2 libSystem.B.dylib 0x91a143f8 pthread_cond_wait$UNIX2003 + 73

          3 ...ple.CoreServices.CarbonCore 0x981e421e TSWaitOnCondition + 126

          4 ...ple.CoreServices.CarbonCore 0x981cfb68 TSWaitOnConditionTimedRelative + 202

          5 ...ple.CoreServices.CarbonCore 0x981cb533 MPWaitOnQueue + 250

          6 AdobeACE 0x01f30737 ACEInitialize + 3741

          7 AdobeACE 0x01f306ad ACEInitialize + 3603

          8 ...ple.CoreServices.CarbonCore 0x981af54a PrivateMPEntryPoint + 68

          9 libSystem.B.dylib 0x91a12259 pthreadstart + 345

          10 libSystem.B.dylib 0x91a120de thread_start + 34

          Thread 3:

          0 libSystem.B.dylib 0x91a12aa2 __semwait_signal + 10

          1 libSystem.B.dylib 0x91a1275e pthreadcond_wait + 1191

          2 libSystem.B.dylib 0x91a143f8 pthread_cond_wait$UNIX2003 + 73

          3 AdobeAGM 0x0207d79c AGMInitialize + 33770

          4 AdobeAGM 0x0207d6d6 AGMInitialize + 33572

          5 AdobeAGM 0x0207d231 AGMInitialize + 32383

          6 libSystem.B.dylib 0x91a12259 pthreadstart + 345

          7 libSystem.B.dylib 0x91a120de thread_start + 34

          Thread 4:

          0 libSystem.B.dylib 0x919e4b5a semaphore_timedwait_signal_trap + 10

          1 libSystem.B.dylib 0x91a126e1 pthreadcond_wait + 1066

          2 libSystem.B.dylib 0x91a415a8 pthread_cond_timedwait_relative_np + 47

          3 ...ple.CoreServices.CarbonCore 0x981cfb90 TSWaitOnConditionTimedRelative + 242

          4 ...ple.CoreServices.CarbonCore 0x981cb533 MPWaitOnQueue + 250

          5 com.adobe.Acrobat.framework 0x00068b31 RunAcrobat + 369334

          6 com.adobe.Acrobat.framework 0x00068843 RunAcrobat + 368584

          7 ...ple.CoreServices.CarbonCore 0x981af54a PrivateMPEntryPoint + 68

          8 libSystem.B.dylib 0x91a12259 pthreadstart + 345

          9 libSystem.B.dylib 0x91a120de thread_start + 34

          Thread 5:

          0 libSystem.B.dylib 0x91a0b382 kevent + 10

          1 com.adobe.Acrobat.framework 0x0131462a AcroSecurityBailOutImpl + 15914266

          2 com.adobe.Acrobat.framework 0x0126948f AcroSecurityBailOutImpl + 15213439

          3 libSystem.B.dylib 0x91a12259 pthreadstart + 345

          4 libSystem.B.dylib 0x91a120de thread_start + 34

          Thread 6:

          0 libSystem.B.dylib 0x919e4b42 semaphore_wait_signal_trap + 10

          1 libSystem.B.dylib 0x91a126f8 pthreadcond_wait + 1089

          2 libSystem.B.dylib 0x91a5b05f pthread_cond_wait + 48

          3 com.adobe.amt.services 0x127a8f2c C_AMTUISwitchSuppressUpdates + 16864

          4 com.adobe.amt.services 0x127a1e78 C_EULA_SetState + 2166

          5 com.adobe.amt.services 0x127a8f92 C_AMTUISwitchSuppressUpdates + 16966

          6 libSystem.B.dylib 0x91a12259 pthreadstart + 345

          7 libSystem.B.dylib 0x91a120de thread_start + 34

          Thread 0 crashed with X86 Thread State (32-bit):

          eax: 0x02b6d300 ebx: 0x955d905f ecx: 0x9588c5fc edx: 0x00000008

          edi: 0x4448c000 esi: 0x00000000 ebp: 0xbffff428 esp: 0xbffff328

          ss: 0x0000001f efl: 0x00010206 eip: 0x9680df87 cs: 0x00000017

          ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

          cr2: 0x00000028

          Binary Images:

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          0x6000 - 0x1ca6fff +com.adobe.Acrobat.framework 10.1.1 (10.1.1) <E9429303-C3CA-30F8-2B76-9A36F5018CCE> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat

          0x1f2e000 - 0x204ffff +AdobeACE ??? (???) <42337EF5-3ED6-C0E7-5EB0-2354755A95FD> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

          0x2072000 - 0x2637feb +AdobeAGM ??? (???) <2C3603CA-70D1-BBF4-57C2-E40222ABDC3B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

          0x26ea000 - 0x2707ff7 +AdobeBIB ??? (???) <2FE90606-2817-28E6-3D64-533895E6400F> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

          0x270e000 - 0x2a32fe3 +com.adobe.CoolType AdobeCoolType 5.08.109.1 (5.08.109.1) <9BE5826D-CE25-57C1-48CA-4A6B01B1B566> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeC oolType

          0xd546000 - 0xd73dfeb +com.adobe.Acrobat.adm 10.1.1 (10.1.1) <20A86BC9-9324-39EA-2521-6CBBD0B6318C> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/SPPlugins/AdobeADM.bundle/Contents/MacOS/ AdobeADM

          0x1072e000 - 0x10754ffb +AdobeBIBUtils ??? (???) <B9888BEE-A939-50E3-1CD3-3313AC14A073> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeB IBUtils

          0x107f3000 - 0x107fbfff +com.adobe.asneu.framework asneu version 1.7.0.1 (1.7.0.1) <80195B5C-2C67-D841-232C-74FCAB79D304> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/asneu.framework/Versions/A/asneu

          0x114bb000 - 0x114d6ffb +com.adobe.adobe_oobe_launcher Adobe OOBE Launcher 2.0.0.4 (BuildVersion: 2.0; BuildDate: Tue Sep 14 2010 21:49:00) (2.0.0.4) <4A13FCA6-B1E7-B0BE-CEED-1AC767CC5670> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_oobe_launcher.framework/Versions/A/ adobe_oobe_launcher

          0x115e9000 - 0x11648fe7 +AcroSQLite ??? (???) <42034B4C-AB68-4350-8745-C322DD7EDD64> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLit e

          0x12605000 - 0x12672ffb +com.adobe.amtlib amtlib 3.5.0.34 (3.5.0.34) <8C1EBC9E-DDFF-660B-03FB-196CE8A4CED8> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/amtlib.framework/amtlib

          0x12689000 - 0x1273efe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <AACC86C0-86B4-B1A7-003F-2A0AF68973A2> /usr/lib/libcrypto.0.9.7.dylib

          0x12784000 - 0x127ebfe7 +com.adobe.amt.services AMTServices 3.5.0.34 (BuildVersion: 3.5; BuildDate: Tue Sep 14 2010 21:49:00) (3.5.0.34) <F56D7855-B0F7-4E7E-1997-D4FC2F5ACB2D> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservi ces

          0x12927000 - 0x12997feb +com.adobe.adobe_caps adobe_caps 3.5.4.0 (3.5.4.0) <36D53A2C-0DAB-34C6-48C7-49D2ECF52D0D> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_cap s

          0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld

          0x90004000 - 0x90004ff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

          0x9004e000 - 0x9009eff7 com.apple.framework.familycontrols 2.0.2 (2020) <596ADD85-79F5-A613-537B-F83B6E19013C> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A /FamilyControls

          0x90757000 - 0x909a0ffb com.apple.JavaScriptCore 6534.51 (6534.51.21) <EA8C05E3-4719-B3FA-E17E-EC9BBC09F5B2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaSc riptCore

          0x909d1000 - 0x90de7ff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libBLAS.dylib

          0x90e01000 - 0x90e65ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTM LRendering.framework/Versions/A/HTMLRendering

          0x90e66000 - 0x90eaafe7 com.apple.Metadata 10.6.3 (507.15) <460BEF23-B89F-6F4C-4940-45556C0671B5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/Metadata.framework/Versions/A/Metadata

          0x90eab000 - 0x90f64fe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib

          0x90f65000 - 0x9108bfe7 com.apple.WebKit 6534.51 (6534.51.22) <8E713C26-E90D-0E4B-5FE1-7AFFA8DF2935> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

          0x9108c000 - 0x91090ff7 libGFXShared.dylib ??? (???) <801B2C2C-1692-475A-BAD6-99F85B6E7C25> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG FXShared.dylib

          0x91091000 - 0x9116bfff com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versi ons/A/DesktopServicesPriv

          0x9116c000 - 0x9116fffb com.apple.help 1.3.2 (41.1) <8AC20B01-4A3B-94BA-D8AF-E39034B97D8C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Hel p.framework/Versions/A/Help

          0x91170000 - 0x911f2ffb SecurityFoundation ??? (???) <C4506287-1AE2-5380-675D-95B0291AA425> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/Se curityFoundation

          0x911f3000 - 0x91235ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <8A4721DE-25C4-C8AA-EA90-9DA7812E3EBA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libvDSP.dylib

          0x9141f000 - 0x9142aff7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <287DECA3-7821-32B6-724D-AE03A9A350F9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

          0x91475000 - 0x91496fe7 com.apple.opencl 12.3.6 (12.3.6) <B4104B80-1CB3-191C-AFD3-697843C6BCFF> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

          0x91497000 - 0x914daff7 com.apple.NavigationServices 3.5.4 (182) <8DC6FD4A-6C74-9C23-A4C3-715B44A8D28C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Nav igationServices.framework/Versions/A/NavigationServices

          0x91531000 - 0x91537fe7 com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Fr ameworks/CommerceCore.framework/Versions/A/CommerceCore

          0x91538000 - 0x915a2fe7 libstdc+.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc+.6.dylib

          0x915a3000 - 0x919d8ff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libLAPACK.dylib

          0x919e4000 - 0x91b8bff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

          0x91b8c000 - 0x91c1efe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/PrintCore.framework/Versions/A/PrintCore

          0x91dae000 - 0x91e4bfe3 com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/LaunchServices.framework/Versions/A/LaunchServices

          0x91e4c000 - 0x91e74ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <315D97C2-4E1F-A95F-A759-4A3FA5639E75> /usr/lib/libxslt.1.dylib

          0x91f54000 - 0x91f56ff7 com.apple.securityhi 4.0 (36638) <6118C361-61E7-B34E-93DB-1B88108F8F18> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Sec urityHI.framework/Versions/A/SecurityHI

          0x91f57000 - 0x91f5bff7 libGIF.dylib ??? (???) <2123645B-AC89-C4E2-8757-85834CAE3DD2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

          0x91f5c000 - 0x91f97feb libFontRegistry.dylib ??? (???) <AD45365E-A3EA-62B8-A288-1E13DBA22B1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib

          0x91f98000 - 0x92063fef com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/OSServices.framework/Versions/A/OSServices

          0x92066000 - 0x920e0fff com.apple.audio.CoreAudio 3.2.6 (3.2.6) <156A532C-0B60-55B0-EE27-D02B82AA6217> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

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          0x92102000 - 0x9223ffe7 com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <2D31CC6F-32CC-72FF-34EC-AB40CEE496A7> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToo lbox

          0x9244e000 - 0x92458fe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Car bonSound.framework/Versions/A/CarbonSound

          0x92459000 - 0x92497ff7 com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

          0x924c9000 - 0x924fcff7 com.apple.AE 496.5 (496.5) <BF9673D5-2419-7120-26A3-83D264C75222> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/AE.framework/Versions/A/AE

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          0x925de000 - 0x925e0ff7 libRadiance.dylib ??? (???) <5920EB69-8D7F-5EFD-70AD-590FCB5C9E6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

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          0x92620000 - 0x92885feb com.apple.security 6.1.2 (55002) <7F00A51B-F22A-0EBC-A321-923472D686BD> /System/Library/Frameworks/Security.framework/Versions/A/Security

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          0x92db0000 - 0x92db0ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <3891A689-4F38-FACD-38B2-4BF937DE30CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

          0x92f57000 - 0x92f5bff7 IOSurface ??? (???) <89D859B7-A26A-A5AB-8401-FC1E01AC7A60> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

          0x92f5c000 - 0x92f6dff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <3036AD83-4F1D-1028-54EE-54165E562650> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/LangAnalysis.framework/Versions/A/LangAnalysis

          0x92f6e000 - 0x92f6eff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServ ices

          0x92f6f000 - 0x9301dff3 com.apple.ink.framework 1.3.3 (107) <233A981E-A2F9-56FB-8BDE-C2DEC3F20784> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink .framework/Versions/A/Ink

          0x93021000 - 0x93052ff7 libGLImage.dylib ??? (???) <0EE86397-A867-0BBA-E5B1-B800E43FC5CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG LImage.dylib

          0x93053000 - 0x930ebfe7 edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

          0x93123000 - 0x93137ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

          0x93138000 - 0x9317cff3 com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

          0x9319d000 - 0x931abff7 com.apple.opengl 1.6.13 (1.6.13) <025A905D-C1A3-B24A-1585-37C328D77148> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

          0x932f0000 - 0x932faffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <7486003F-8FDB-BD6C-CB34-DE45315BD82C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Spe echRecognition.framework/Versions/A/SpeechRecognition

          0x932fb000 - 0x9347dfe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib

          0x9351d000 - 0x93535ff7 com.apple.CFOpenDirectory 10.6 (10.6) <D1CF5881-0AF7-D164-4156-9E9067B7FA37> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Framewo rks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory

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          0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

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          L
          LSCAN555
          New Participant
          September 20, 2011

          Hi

          I had the same or at least a very similar problem with Acrobat X Pro. I got the latest Update 10.1.1., installed it and since then Acrobat runs fine.

          Get the 10.1.1 update:

          http://www.adobe.com/support/downloads/detail.jsp?ftpID=5236

          or here the list of all updates:

          http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Mac

          cheers

          L

            H
            hit.anand
            Participating Frequently
            September 14, 2011

            Hi,

            Could you please provide following infromation:

            ->What version of Acrobat X are you on (Go to Acrobat->About Adobe Acrobat and check the version number)

            ->Also, If possible please provide your console log. To get the same

            a. Launch Console(/Application/Utilities/Console)

            b. Clear all messages(using Clear display option)

            c. Launch Acrobat and wait for it to crash

            c. Once Acrobat crashes, save the console log(File-Save a Copy as). Pleas epaste the log here.

            T
            tvplpAuthor
            New Participant
            September 14, 2011

            Hi!

            Well, the Acrobat Version is 10.0.0

            Unfortunately I do not get any log in the console, even with the steps you explained. Isn't there a log file somewhere in the system?

            Kind regards

            Yann

            H
            hit.anand
            Participating Frequently
            September 15, 2011

            For troubleshooting your install and launch problem with Acrobat X, could you please share following information with us:

            1. Your CS5.5 product language and your OS language

            2. User type: Admin user or Network user

            3. Please share the logs mentioned below (location mentioned alongside)

                 ->amt3.log         - /tmp     (to open "/tmp" directory click Command+Shift+G then type /tmp and press Go )

                 ->oobelib.log    - /tmp

                 ->swtag.log       - /tmp

                 ->PDApp.log    - /Users/<User_name>/Library/Logs

                 ->install.log       - /private/var/log/install.log

            (Also . If the log size exceeds 1 MB, OS X archives the log. So, there could be older log files like:

            /private/var/log/install.log.0.bz2

            /private/var/log/install.log.1.bz2

            /private/var/log/install.log.2.bz2 )

            thanks and regards,

            hit.anand

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