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November 14, 2018
Answered

Acrobat X Pro from Master Collection CS6 stopped launching

  • November 14, 2018
  • 1 reply
  • 849 views

Hello, I have Acrobat Pro X as part of Master Collection cs6 and it completely stopped working and cannot get your support team to help because older version.

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Correct answer Adorobat

Hi mrc222,

As per the issue description mentioned above, you are facing issue when trying to launch Acrobat X on the machine, is that correc?

Could try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default.  reboot the machine after resetting preferences and check if that resolves the issue?

If that doesn't work, try repairing Acrobat using "Repair installation" option under Help menu ( for Windows OS only), reboot the machine after repair and check.

You may also visit the following forum threads discussing the similar issue:

Acrobat X Pro won't start

Acrobat X Pro doesn't start anymore

All of a sudden Acrobat X Pro will not open

Let us know if you need any help.

Shivam

1 reply

Adorobat
AdorobatCorrect answer
Participating Frequently
November 15, 2018

Hi mrc222,

As per the issue description mentioned above, you are facing issue when trying to launch Acrobat X on the machine, is that correc?

Could try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default.  reboot the machine after resetting preferences and check if that resolves the issue?

If that doesn't work, try repairing Acrobat using "Repair installation" option under Help menu ( for Windows OS only), reboot the machine after repair and check.

You may also visit the following forum threads discussing the similar issue:

Acrobat X Pro won't start

Acrobat X Pro doesn't start anymore

All of a sudden Acrobat X Pro will not open

Let us know if you need any help.

Shivam