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Participant
February 6, 2020
Question

Acrobat X Pro installation error

  • February 6, 2020
  • 1 reply
  • 326 views

Hello,

Today I tried to reinstall Acrobate X Pro from my old CS6 Master Collection.

In the end an error message popped up and when I clicked on "Support" it brought me to a webpage telling me that my license is fake. When I clicked on "find solutions" it brought me directly to a site to buy Adobe Creative Cloud plans.

 

I paid for this license a long time ago. It is offialy bought from Adobe directly and worked ever since.

Why is Adobe telling me that it’s "fake" and trying to force me to buy their new subscriptions?

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1 reply

kglad
Community Expert
Community Expert
February 6, 2020

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html