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GMRGraphics
Participant
January 13, 2020
Question

Acrobat X Pro keep quitting unexpectedly!

  • January 13, 2020
  • 2 replies
  • 5918 views

Hello,

 

Not sure why, since i back from work today (13 Jan 20), the Adobe acrobat doesnt work. It was still OK on the (10 Jan 20) last day i used it. And now it keep on quitting when i open my files within 10 seconds or do some comment on it, it close unexpectedly. Can somebody help? What's going on? I need to work with it for my files to clients desperately. Please send help!

This topic has been closed for replies.

2 replies

A
Andrew Celmer
Participating Frequently
January 23, 2020

When I disconnected from wifi Acrobat X Pro works. Acrobat X Pro does not work when wifi on.

Switched to Eithernet cables with the same result. Eithernet plugged in, Acrobat X Pro dosn't work. Eithernet cables unplugged, Acrobat X Pro works.

Decided to download Acrobat Reader so I could at least read Pdfs.

Adobe site automatically downloads Acrobat Reader DC as a trail version when I clicked on download for Acrobat reader.

Installed trail version of Acrobat Reader DC and now Acrobat X Pro works even when connected to the internet. It remains to be seen if Acrobat X Pro will continue to work after the trail version of Acrobat Reader DC expires.

    V
    Vivacious_beauty5E33
    Participant
    January 28, 2020

    Thanks for the tip! Mine has been doing the same thing!  But when I disconnected from the wifi it worked!  Guess I'll deal with it for now.  

    A
    Andrew Celmer
    Participating Frequently
    January 28, 2020

    Glad I could help Angle2073,

    A further update on Acrobat X Pro. I stated in my previous message:

    "Decided to download Acrobat Reader so I could at least read Pdfs.

    Adobe site automatically downloads Acrobat Reader DC as a trail version when I clicked on download for Acrobat reader.

    Installed trail version of Acrobat Reader DC and now Acrobat X Pro works even when connected to the internet. It remains to be seen if Acrobat X Pro will continue to work after the trail version of Acrobat Reader DC expires."

     

    Acrobat X Pro crashes again when hooked to the internet. The fix with downloading Acrobat Reader was only temporary.

    assause
    Community Expert
    assauseCommunity Expert
    Community Expert
    January 13, 2020

    Acrobat X is a version that is no longer supported in 2015.
    The current usage environment is unknown, but there is no guarantee that it will work properly in an environment that is not guaranteed to work.
    It is assumed that there is a risk even if it moves.

      S
      sgraf01
      Participant
      April 17, 2020

      It's now April 17, 2020 and I've started to experience this problem, too. It was working perfectly fine until April 13. My laptop run Win 10.
      Our company hasn't pushed us to XI yet. Is there any sort of workaround besides disconnecting from wifi? I've been working with our support team for two days. They're trying to re-install the software but that doesn't seem to work, either.

        A
        Andrew Celmer
        Participating Frequently
        April 18, 2020
        Hi sgraf01,
        I did find out this a while back. Does that help?
        AndyB#1
        One further development. Turn wi fi off then start Adobe Acrobat Pro. Wait a minute or two then turn wi fi back on. Adobe Acrobat Pro will then continue to work until you close it.


        AndyB#1 https://community.adobe.com/t5/user/viewprofilepage/user-id/17256381 Jan 12, 2020 11:59 PM
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