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Correct answer dave_m_k

Hi Tracey,

If Acrobat was installed as part of CS6, please try the solution outlined here: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

Let us know how it goes.

-David

7 replies

D
done_with_this
Participant
May 12, 2014

I must say this is an unnecessary waste of my time, and Adobe continues to be less cooperative and more of a pain to use. Listen Adobe, you are not the center of the universe, and you need to make your software more user-friendly and less prone to these mess-ups. I don't have time for this, and you are not the only program out there.

    Glartique
    Glartique
    Participant
    May 7, 2014

    I tried the patches and it didn't work and was a bit scared of doing solution 3, but it was fiddly but worked a treat, follow step by step and have your serial number ready

    thanks

    Glartique

    Solution 3: Reactivate Acrobat through another Suite product

    Important: It's necessary to perform the following instructions when connected to the Internet. Select a following product when requested to launch a CS6 Suite product: Photoshop, After Effects, Adobe Premiere Pro, InDesign, Flash Professional, Illustrator, and Dreamweaver.

    1. Launch a CS6 Suite product.
    2. Choose Help > Deactivate. Follow the onscreen prompts to deactivate.
    3. Close the application.
    4. Launch the same CS6 Suite product again.
    5. Accept the EULA.
    6. Sign in with your Adobe ID to register trial.
    7. Restart the application.
    8. Click License This Software in the Trial dialog box.
    9. Sign in with your Adobe ID to register.
    10. Provide CS6 Serial number.
    11. Click Next.
    12. Quit application.
    13. Now Launch Acrobat X

    I
    ilikelocal
    Known Participant
    February 18, 2016

    This worked for me.  Thanks for the help.  However, SHAME ON YOU ADOBE!!!!

    SHAME ON YOU FOR MAKING US GO THROUGH ALL OF THIS BS JUST TO USE THE PRODUCTS WE PURCHASED LONG AGO!!!



    ADOBE = JERKS!!!!

      R
      RotechIT
      Inspiring
      March 3, 2014

      is there a SIMILAR fix for MAC products?? This same thing suddenly started up for me - CS6 was working fine for YEARS - now suddenly its springing up weird "licencing" issues...

      J
      jkollin_stevenson
      Participant
      March 12, 2013

      Patch worked great - thanks!

      M
      martindooleymedia
      Participant
      March 3, 2013

      Installing the patch worked for me!

      dave_m_k
      dave_m_kCorrect answer
      Legend
      October 16, 2012

      Hi Tracey,

      If Acrobat was installed as part of CS6, please try the solution outlined here: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

      Let us know how it goes.

      -David

      C
      craftycurate
      Inspiring
      October 17, 2012

      Worked for me thanks. Will mention this on the thread I just opened before I found this one.

      B
      Bill12
      Inspiring
      October 18, 2012

      Which item helped, the repair of the CS link?

        Rave
        Community Manager
        RaveCommunity Manager
        Community Manager
        October 15, 2012

        Hi Tracey,

        Try repairing it from Control panel, or try launching it with a different user account and check if it works or not.

        Install the latest updates for Acrobat X from the link : http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

        and check.

        Regards,

        Ravi.

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